Top 18+ Magento 2 Live Chat Extensions | Free & Premium | 2024 Updated

It’s said that most customers tend to invest more money after shop owners chat with them. Instead of letting customers fend for themselves, you should offer help step by step and close the deal. Moreover, the study done by ATG Global Consumer Trendy found out that “94% US consumer and 83% European consumers ranked click to chat as “useful to extremely useful””. Thus, it can come to conclusion that live chat is one of the greatest ways to boost sales. Especially with the help of Magento 2 Live Chat Extension, it will be easier than ever before. Therefore, we introduce the Top 18+ best Magento 2 Live Chat extensions for your e-commerce website.

Notably, Top 18+ Best Magento 2 Live Chat collection is selected from hundreds of Magento 2 extensions and based on many criteria such as price, highlight features, and support duration. With the detailed comparison, you can choose the best Customer Live Chat for Magento 2 that suits your purpose and your website.

Find more powerful Magento 2 extensions for amazing SALES MOTIVATION!

Find more powerful Magento 2 extensions for amazing SALES MOTIVATION!

• Shows a thumbnail of the product image
• Helps customers fast search and bulk order products
• Flexible Payment Method
• Increase store’s reputation by comparing cost
• Keep in touch with various customer at a time (FREE)
• Enhance customers’ loyalty (FREE)

Provider	Product Name	Price	Highlight features	Promo Code	Detail Infor
Landofcoder	Magento 2 Facebook Live Chat Extension	Free	One step log in with Facebook Configure all features of Chatbox Get user information easily Set greeting, upcoming event, store Facebook profile More details	DC10FAE | -10% B2PLE15 | -15% (Buy 2) B3PLE25 | -25% (Buy 3)	Apply Code
Landofcoder	Magento 2 Live Chat Extension	$89.00	Directly Online Chatting Convenient Login & Signup Clean & Clear Interface Flexible Join & End Chatbox Reminding Chat Notification More details	DC10FAE | -10% B2PLE15 | -15% (Buy 2) B3PLE25 | -25% (Buy 3)	Apply Code
Smartsupp	Live Chat Extension	Free Standard: $10.00/ agent/ month PRO: $19.00/ agent/ month	Unlimited number of agents and chats Unlimited number of websites Chat from smartphone or tablet (XMPP Jabber) Custom chatbox design More details	Updating	View more
Tawk.to	Live Chat	Free	Monitor website visitors in real time Answer chats from your Mobile Device Proactively engage visitors with Triggers More details	Updating	View more
Mylivechat	Live Chat	Free	​​​​​​​ Multiple simultaneous chat sessions High reliability, scalability and high load support Customizable visitor popup messenger Receive an alert More details	Updating	View more
Livechatinc	Livechatinc	Free (30-day trial)	​​​​​​​ Clean and easy-to-use applications: web app, desktop apps, etc. Chat tools: message sneak-peek, chat tags, etc. Customization: chat window themes, company logo, language, etc. Engaging customers: auto greetings, chat buttons, etc. More details	Updating	View more
BELVG	Magento 2 Live Chat Extensions	$69.00 (+$40.00 installation)	Chat window is fully customizable Get additional information about your customers Multi-chat support More details	Updating	View more
Webkul	Magento 2 Live Chat Extensions	$65.00 (+13.00 installation)	​​​​​​​ Login or Register from the chat window Create various chat agents for managing the queries View their chat history conversation View & reply to multiple customer queries at once More details	Updating	View more
HappyFox Chat	Magento Live Chat Extension	$29.99/ agent/month	​​​​​​​ Bring the hidden data from your storefront Easy & quick set up. No coding required Effortlessly Simple Support Interface More details	Updating	View more
Meetanshi	Magento 2 Facebook Chat	Free (+25.00 installation)	​​​​​​​ Direct chat with customers via Facebook messenger. Quickly respond to the customer’s queries in the Facebook messenger.  Add Facebook App ID and page ID to enable the chat messenger More details	LOC10 | -10%	Apply Code
Vnecoms	Magento2 – Vendor live chat	$149.00	​​​​​​​ Providing new feature for vendor and get the profit from extra service Enhancing the chance of success order Real-time transmission of text messages  Getting support immediately More details	landofcoder | -25%	Apply Code
Knowband	Social Messenger – Magento 2 ® Extensions	$49.99	​​​​​​​ Show Facebook messenger on the website and offer live chat support  Enter the Facebook App ID and Page ID in order to integrate Facebook messenger on the store pages. Resolve customers issues and answer the queries without implementing any lengthy process. More details	FIRST20 | -20% (first order) LOCD15 | -15%	Apply Code
Magextensions	Facebook Customer Chat Plugin	Free	Set Theme color. Set logged in and logged out greeting message. Set Dialog display option More details	Updating	View more
Livehelp	LiveHelp Chat	Flexible	​​​​​​​ Obtain a reduction of customer care’s costs Get a decrease of abandoned carts Manage many user’s requests at the same time More details	Updating	View more
Hiddentechies	WhatsApp Chat Magento 2 Extension	$29.00	​​​​​​​ Predefined message to send Increase conversation Automatically detect mobile and redirect to whatsapp Works with any theme More details	Updating	View more
Magecomp	Magento 2 WhatsApp Contact	$29.00 (+ $49.00 installation + setup)	​​​​​​​ Enable WhatsApp Contact for only mobile devices if needed Change WhatsApp icon, position, color, text and animation Onclick, customer will be redirected to WhatsApp web/app respectively More details	landofcoder15 | -15%	Apply Code
Setubridge	WhatsApp Chat Connect Magento 2 Extension	$59.00 (+$30.00 installation)	​​​​​​​ Simple integration of Magento WhatsApp chat WhatsApp Business app compatible Show/hide chat button More details	Updating	View more

Which Magento 2 Live Chat Extension is the best choice for your eCommerce site?

18/ WhatsApp Chat Connect Magento 2 Extension | Setubridge $59.00

This extension provides users permission to chat and direct customers’ contact from the website. Hence, when a visitors accesses to your eStore, they can directly communicate with you by leaving a message on your web. This function not only save time for your store and clients but also makes customers feel more comfortable to chat whenever they want, which play an important role in promoting sale. Furthermore, admin can set response automatically as a greeting to the visitors, which gives customers good impression on your store’s profession and maintain their loyalty.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• A module integration allows its visitors to start chatting & direct contact on Whatsapp from the website
• This plugin makes for a quick & easy support experience for visitors.
• Admin can customize a default conversation message to start a customer support chat.
• It’s able to detect the user agent and will open Mobile App or Web App accordingly 
• An admin can decide whether the button needs to be displayed on the desktop, mobile, or even both. 
• You can also personalise the position of a button using either pre-configured styles or by setting your own custom position using the drag and drop panel in the backend.
• Admin can also configure the WhatsApp Business application as auto-responder chat support for customers.
• The new integration allows visitors to add more text for the query, feedback or any other information, to share with the admin within a pop-up.
• Store admin can also change greeting chat icon, theme colour, and message as per choice.

17/ Magento 2 WhatsApp Contact | Magecomp $29.00

Another solution for eCommerce store to answer customer’s questions quickly and easily is a product from Magecomp. Via this extension, clients are able to connect to admin just by a click and feel free to ask for the store’s support. In addition, admin is given the ability to enable the plugin for only mobile devices. It means that in case in is unnecessary for the function of chatting directly on web for customers using mobile devices, admin has the right to disable and this procedure is extremely fast so that the store can activate this features when they change their mind with ease.

Click to purchase | Don’t forget to apply the code landofcoder15 | -15%

Highlight features:

• Option to enable or disable extension from the backend.
• Option to enable WhatsApp Contact for only mobile devices.
• Store admin can change icon position color, text and animation as per the theme.
• Onclick of the operator icon, the customer will be redirected to WhatsApp web or app respectively.
• You can also use WhatsApp contact extension with the WhatsApp Business app and send auto respond to customers.

16/ WhatsApp Chat Magento 2 Extension | Hiddentechies $29.00

Developed by Hiddentechines, WhatsApp Chat Magento 2 Extension is regarded as a mighty tool to communicate with buyers on eStores. Beside providing eStore the ability to chat with visitor without any intermediaries, this extension enables admin to customize the chat button with no limit. Thus, they can select the most suitable one for their store.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Predefined message to send
• Increase conversation
• Automatically detect mobile and redirect to whatsapp
• Works with any theme
• Start chat with given mobile number
• Comes with ready-made button style
• Able to configure WhatsApp button text and icon
• Answer chats from WhatsApp web and from your mobile device.

15/ LiveHelp Chat | Livehelp

Thanks to the extension from Livehelp, the message between you and your customers will be sent and received in real time that reduce the time wasting for waiting the reply. Moreover, you can utilize the scanned messages to create the answer for the question which is asked regularly. As a result, whenever customer wonder about this kind of information, the answer will be sent automatically and there is no need for admin to digging all the data.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Increase your bottom line
• Easy setup, Zero Learning Curve
• Visitor Information
• Perfect match for your website
• Get Integrated in Minutes
• Track visitor path
• Ban visitor from combat spam
• Secure service

Price:

+ Lite: Free

+ PRO: $10.00 agent/ month (billed annually)

             $12.50 agent/ month (billed monthly)

+ Enterprise: $18.00 agent / month (billed annually)

                      $22.50 agent/ month (billed monthly)

14/ Facebook Customer Chat Plugin | Magextensions Free

Integrating Facebook Messenger experience directly into your store, chatting with customers efficiently and quickly no longer is a challenge for Magento 2 store. This extension lets visitors to chat with the same identity as in Messenger so that they don’t need to sign up or log in to send questions.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Set Theme color.
• Set logged in and logged out greeting message.
• Set Dialog display option.
• Greeting Dialog delay.

13/ Social Messenger – Magento 2 Extensions | Knowband $49.99

Similar to the one of Magextensions, Social Messenger also  support live chat by offering clients to use Facebook Messenger for chatting. With the ID provided by visitors, it will integrate into the eStore within several seconds. Also, admins are allowed to set delay time for displaying greeting message that helps the message shown in appropriate time. Besides, the greeting messages can be made separately for customers with different status: logged in and logged out ones.

Click to purchase | Don’t forget to apply the code FIRST20 | -20% (first order),  LOCD15 | -15%

Highlight features:

• Offer live chat support to the customers using Facebook messenger. 
• Enter Facebook app ID and Page ID for incorporating Facebook messenger.
• Provide a color picker box for setting messenger theme color easily,  an option to select the pages for showing messenger chat option.
• Show messenger on every page if admin doesn’t select any page.
• Set delay time for showing greeting message after some time on page load, greeting message separately for the Facebook logged in and logged out customers.
• Multi-lingual and SSL compatible.
• User-friendly interface.
• No code changes are required for implementing this Magento 2 live chat support module.
• Enter the page ID from the admin interface, all the chats and conversation will be handled through this Facebook page only.

12/ Magento2 – Vendor live chat | Vnecoms $149.00

Supporting various clients in real time, it enhances the likelihood of ordering successfully. Indeed, merchants can chat with plenty of visitors at once so that the time spending on answering will be decreased. Furthermore, it also notifies buyers when there is a new message. Thus, even when customers are busy with other things while chatting with you, they will not miss any messages, which increases the effectiveness of online chatting significantly.

Click to purchase | Don’t forget to apply the code landofcoder | -25%

Highlight features:

FOR WEBSITE OWNER

• Providing new feature for vendor and get the profit from extra service
• Enhancing the chance of success order
• Reducing the delay time in customer service
• Improve the website’s reputation
• Fully controlling the work of extension.
• Config the email sender, the email which is used to send notification emails.
• Config the allowed extensions file for uploading.

FOR VENDOR

• Real-time transmission of text messages from the vendors to the buyers
• Support multiple customers at once in the real-time
• Improve the sales result by consultant the customer directly.
• Sending chat transcript to any email address
• Customer’s message/Chat transcript is saved in History and easily to browse
• Vendor will be notified immediately when a new message sent for him.
• See all URL which visitor has visited.
• Send images, files to the visitor.

FOR CUSTOMER

• Getting support immediately from Vendor.
• Knowing a trustable seller by contacting directly.
• Can get the chat transcript sent to any email address.
• Send images, file to vendor.
• Send offline messages to vendor.
• Chat with multiple vendors

11/ Magento 2 Facebook Chat | Meetanshi Free

Letting merchant chat directly with clients through messenger, Magento 2 Facebook Chat should be another choice for your store. Via it, customers can communicate with online shops, ask for support and even place an order without creating any account in the eStore. They also receive different greeting messages when login or logout which is established by admin and sent automatically by this extension.

Click to purchase | Don’t forget to apply the code LOC10 | -10%

Highlight features:

• Direct chat with customers via Facebook messenger.
• Quickly respond to the customer’s queries in the Facebook messenger. 
• Add Facebook App ID and Page ID to enable the chat messenger.
• Easily set theme color of the FB chat icon and messaging window.
• Set custom message for the FB messenger login and logout greeting text.
• Customers can use their own Facebook account for communication, the solution to any queries, place an order, etc.

10/ Magento Live Chat Extension | HappyFox Chat $29.99

This plugin allows admin to search the necessary information without leaving the conversation, thus helps the concentrate more on chatting with customers. Moreover, it also provides admin the chatting history of specific customer. From it, merchants will know whether they have chatted before,  analyse the data and figure out thing customers concerns most as well as select the appropriate strategy to communicate with them.

Click to purchase | We’re contacting the provider for a discount code

Main Features: 

• Bring the hidden data from your storefront
• Easy & quick set up. No coding required
• Effortlessly Simple Support Interface
• Maintain Brand Consistency
• Data helps uncover unknowns: Improved confidence when helping customers
• Personalize Online Shopping
• Native live chat applications

9/ MMagento 2 Live Chat Extensions | Webkul $65.00

Packed with a bunch of mighty function, Magento 2 Live Chat Extension is another amazing module for eCommerce stores. Beside the live chat feature, it offers admin the opportunity to modify the chat window’s look: they can change its background colour, image, and name. Also, admin is able to set chat status as online, offline or busy. This feature helps visitors know the suitable time to start chatting.

Click to purchase | We’re contacting the provider for a discount code

Main Features:

• The users can Login or Register from the chat window
• The admin can create various chat agents for managing the queries
• Users and agents can view their chat history conversation
• Chat agents can view & reply to multiple customer queries at once
• The admin can set a name for a chat system
• Upload an image for the chat profile picture
• Customize chat window background using color or an image
• Color customization available for chat window, header, list and, text
• The module supports many language translations
• Chat status can be set as Online, Busy or Offline
• Sound alert notifications available for any new chat message
• Date and time of the message sent and received
• Pop-up notifications will appear on top for any new message
• Send and receive file attachments for image, document or zip file

8/ Magento 2 Live Chat Extensions | BELVG $69.00

With a view to maintain customers’ loyalty, it offers merchant easy tool to chat with visitors. Via this platform, you can freely customize the chat window such as add your logo, change color, name and even its design. It also helps you get extra information about the customers as their location, referral pages and so on. 

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Main Features:

• Chat window is fully customizable, you can brand it with your logo, colors, and design
• Get additional information about your customers, such as their location, referral pages etc.
• Multi-chat support (chat with multiple people or invite other team members to your chat)
• Engage chat with your site visitors
• All conversation stats and transcripts are saved in the chat history, so you can view and email it to clients if necessary
• Simple to use and install, no programming skill required

7/ Livechatinc | Livechatinc

This module is a  powerful tool to maintain the instant communication  between eStore and buyers. Thanks to it, admins are allowed to track the products in customers’ shopping cart. Thus, they can exploit these data to find out their needs and then encourage them to buy your products. 

Click to purchase | We’re contacting the provider for a discount code

Main Features:

• Clean and easy-to-use applications: web app, desktop apps, etc.
• Chat tools: message sneak-peek, chat tags, etc.
• Customization: chat window themes, company logo, language, etc.
• Engaging customers: auto greetings, chat buttons, etc.
• Reports and analytics: chat reports, ticket reports, etc.
• Integrations: google analytics, facebook, etc.
• E-commerce tools: goals, sales tracker, etc.
• Ticketing system: ticket source, private comments, ticket rates, etc.
• Team management: agent groups, agent account management, etc.
• Getting feedback: chat ratings, ticket ratings, etc.
• Visitors tracking: gathering customer data, visitor information filtering, etc.
• Security: encryption, credit card masking, etc.
• Chat API: workflow automation, webhooks, JavaScript API

6/ Live Chat | Mylivechat Free

Equipped with multiple function to support robust communication between eCommerce store and visitors, Live Chat makes chatting online with clients easier than ever. It helps admin send messages to customers quickly even on a slow connection. Additionally, it eliminates the spelling mistakes since your words will be automatically checked when you type.

 Click to purchase | We’re contacting the provider for a discount code

Main Features:

• Multiple simultaneous chat sessions
• High reliability, scalability and high load support
• Customizable visitor popup messenger
• Receive an alert
• Chat live with visitors using SSL (Secure Sockets Layer)
• Spell checker
• Canned responses
• See all visitors
• Proactive chat
• No page refreshes, additional software
• Compelling end-user experience
• Fast response time even on a slow connection
• Graphical emoticons
• Email chat transcript for visitors
• Match with your site design
• File transfer
• Typing indicator
• Presence & status
• Offline messaging delivery
• Sound effects
• Support for conversation logging
• Full Integration with an existing user profiles database
• Easy installation
• Firewall support
• Multi-language support
• Geolocation
• Real-time website visitor monitoring
• Minimizing to windows system tray
• GDPR compliance

5/ Live Chat | Tawk Free

Via Live Chat, merchants can manage messaging with ease since it allows admin to answer chats from your mobile devices. Thus, instead of laptops or desktops, admin can use smartphone to communicate with their customers and answer their queries. This feature lets the eStore staff work from anywhere even from their home. Furthermore, with more than 1880 available emoji, you can make your store become closer to your customers, which is a crucial factor to maintain their allegiances.

Click to purchase | We’re contacting the provider for a discount code

Main Features:

• Monitor website visitors in real time
• Answer chats from your Mobile Device
• Proactively engage visitors with Triggers
• Customize your Visitor Widget to suit your site
• Localize greetings and messages in your Language
• Respond quickly with Predefined Shortcuts
• Integrate with WordPress, Joomla, Magento, etc.

4/ Live Chat Extension | Smartsupp Free

Installing this extension means that you’ve got for yourself a helpful module to manage chats. Via it, you not only answer clients’ queries but also helps them in right time such as giving them advice to finish order quicker and easier with the help of automatic messages. Moreover, it provides merchants detailed statistics which helps them estimate the effectiveness of chatting.

 Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Unlimited number of agents and chats
• Unlimited number of websites
• Chat from smartphone or tablet (XMPP – Jabber)
• Custom chat box design
• Multiple website support
• Google Analytics connection
• CRM & helpdesk integration
• Statistics
• Live chat visitor recording

3/ Magento 2 Live Chat Extension | Landofcoder $89.00

Developed by Landofcoder, this platform offers you a powerful way to enhance customers’ experiences on your store’s website. It provides eCommerce store with clean and clear interface when the main colors are blue and white making the chat widget both easy to see and trendy. Furthermore, it can record customer information without human control, which helps admin track visitors data for the next chat and easily keep in touch with the conversation even when there is another admin replacing the position of the old one.

Click to purchase | Don’t forget to apply the code DC10FAE | -10%, B2PLE15 | -15% (Buy 2), or B3PLE25 | -25% (Buy 3)

Main Features:

• Directly Online Chatting
• Convenient Login & Signup
• Clean & Clear Interface
• Flexible Join & End Chatbox
• Reminding Chat Notification
• Auto Record Customer Information
• Instant Chat Box
• Actively Chatting With Desired Customers

2/ Zendesk Chat | Zopim $99.00

Considered the mixture of online marketing, web analytics and live chat support services for Magento 2 stores, Zendesk is definitely an ideal resolution to enhance the customer care via live chat. It, hence, increases the likelihood that visitors become buyers and sell more merchandises. 

Click to purchase | We’re contacting the provider for a discount code

Main Features:

• Engage customers using proactive chat
• Track and monitor website visitors
• Powerful metrics at fingertips
• Make yourself look good
• Put all customer conversations in one page
• Reduce shopping cart abandonment
• Increase average order value
• Add the personal touch to build customer loyalty
• Track sales conversions over chat
• Play well with a variety of e-commerce platforms
• Provide personalized service

1/ Magento 2 Facebook Live Chat Extension | Landofcoder Free

Last but not least, Magento 2 Facebook Live Chat Extension is the final one we would like to introduce to you. By integrating facebook – the most popular social network in the world – with your eStore, the engagement between you and your customers will be improved considerably: just by one click, visitor can use their Facebook ID to send and receive messages on your website. In addition, it helps you collect clients’ information such as name, email, DOB, location, link Facebook of register users with no difficulty.

Click to purchase | Don’t forget to apply the code DC10FAE | -10%, B2PLE15 | -15% (Buy 2), or B3PLE25 | -25% (Buy 3)

Main Features:

• One step log in with Facebook
• Configure all features of Chatbox
• Get user information easily
• Set greeting, upcoming event, store Facebook profile
• Show site/product/category on the chat box (Coming soon)
• Unlimted History Chat
• Increase Fanpage View and Like
• Multiple and RLT Languages
• Familiar chat box with Facebook Messenger Interface
• Enable/disable the extension by one click

In short, the above are 18 Magento 2 Live Chat extensions we would like to recommend to you to help you boost sales and enhance the communication in business. Coming from various providers, the Live Chat extensions for Magento 2 are sold with different price ranging from free to pretty high. We hope that from this list, you can take the price and the special features of the extensions into consideration and choose the most appropriate module  for your eCommerce stores.

If you want to add or remove an item in this list, feel free to submit your extension at Submit form.

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