Top 15+ Best Magento 2 Cancel Order Extension | Free & Premium | 2024 Updated

If you are having an online shopping store, you do know that not only we need to encourage customers to buy your product but also let customer decide which product they would buy. Therefore, if customers want to change their product or save it to buy later, you have to provide a tool to let customer change their bill easily. Furthermore, try to understand why customer want to cancel their orders then you will learn something behind their story. By that way, you can drive your business more successfully. In this blog, we are very happy to give you a brief sum of Top 15+ Best Magento 2 Cancel Order Extension which you can create a fascinating and convenient shopping environment for your own dear customer. So, let’s jump into it right now!                       

Cancellation

Customer cancellation is the fact of life for any business. No matter how good your services/products are or how competitive your price is, you will have to contend with customer churn.

Practically, cancellations don’t need to be entirely negative experiences for ecommerce-based businesses. However, every instance of customer churn can be a learning experience or an opportunity for you to better understand your customers anh what drives them to cancel their products. Those insights can help you improve your products; optimize your services and predict, prevent and reduce customer churn in the future.

Here are some tips on how to improve insights from customer cancellations for your business over the long run.

• Make cancellation easy:

Yes, it may sound funny but it’s important to make the cancellation process quick and easy. The reality is that the customer relationship often still continues even after cancellation. Customers who canceled will often renew their shopping at a later date, especially if they left on a good terms and with a positive experience. Therefore, you will need a smart tool that can help you to complete this task. For ecommerce business, many producers have come out with an extension used to serve your customer with the best shopping experience. If you are wondering how to use and how it works, read the rest below to have more information.

• Ask why the customer cancel order:

Whenever you are noticed that your customer has canceled order, politely contact them and ask some probing questions. You may know more information than the”why” – for instance, if they had a bad experience with your service, ask them to describe in more detail. And make sure to let customer know the time you would contact – so you can learn from the experience and make sure it doesn’t happen again.

• Regular review of customer’s comments:

In business, every customer’s activity can be all inputs that could be critical such as purchase history, chat logs, feedback, interaction on your site and new customer referrals. If you can evaluate the data you collect, you can determine the right metrics to improve and develop your products more effectively.

Look for signs that customers are dissatisfied or unhappy – a drop-off in purchase history or site visits would appear immediately. Determine a approative plan with every customer so you can get ahead of potential order cancellations.

If you are excited enough to explore the extension that can help you achieve these criterias of cancelling order, check this list below for more details and references.

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Provider	Product Name	Price	Highlight features	Promo Code	Detail Infor
Landofcoder	Magento 2 Cancel Order	$59.00	Allow customers to cancel Pending orders from the frontend Allow customers to enter comments Send Notification Emails to admins automatically after customers cancelled orders   More details	DC10FAE  (10% OFF) B2PLE15 (15% OFF Buy 2) B3PLE25 (25% OFF Buy 3)	Apply Code
Amasty	Cancel Orders (Pre-order)	$80.00	Let customers cancel orders in accounts Display a user-friendly cancellation popup Specify cancellation reasons   More details	Updating	View now
Solwin Infortech	Cancel Order By Customer	$49.00	Enable/Disable From Backend Cancel Pending Orders Notify Admin For Canceled Order   More details	locsw20 (20 % OFF)	Apply Code
BSS Commerce	Magento 2 Frontend Cancel Order	$59.00	Allow customers to cancel Pending orders from the frontend Allow customers to enter comments in a confirmation popup Send Notification Emails to admins automatically after customers canceled orders   More details	10offPV (10% OFF)	Apply Code
Magecomp	Magento 2 Cancel Order	$59.00	Frontend order cancellation popup Specify multiple cancellation reasons to choose from Option to enable for specific customer groups   More details	landofcoder15 (15% OFF)	Apply Code
Fmeextension	Cancel Order By Customer	$59.99	Allow Customers to Submit Order Cancellation Requests Approve/Disapprove Cancellation Request from BackOffice Customize Cancellation Request Button & Popup   More details	lof (20% OFF)	Apply Code
Mageants	Auto Cancel Order for Magento 2	$69.00	Orders can get automatically cancelled after a specific time. Automatically orders can be cancelled with pending or pending payment status. Items of cancelled orders will be restocked automatically for next purchases.   More details	mage_first_time (10% OFF) mageants10percentage (15% OFF Buy 2)	Apply Code
Meetanshi	Magento 2 Cancel Order	$59.00	Allow canceling Pending orders from frontend Customers can add comments while canceling the order. Admin is notified via Email of the canceled orders      More details	LOC10 (10% OFF)	Apply Code
Magenest	Cancel Order	$69.00	Deleting orders right from the frontend Customers can add comments for each product they cancelled Admins are able to customize the settings   More details	Updating	View more
Evincemage	Cancel Order by Customer Magento 2 Extension	$49.00	Cancel pending order Cancel order comments Notification emails to admins   More details	Updating	View now
Setupbridge	Cancel Order By Customer Magento 2 Extension	$59.00	Allow customer to cancel order from account  Sends email to admin when customer cancels order  Force customer to add reason for order cancellation   More details	Updating	View now
Boost My Shop	Auto Cancel Order	Free	Cancel orders automatically  Cancelation delay configurable  Logs   More details	Updating	View more
Elsner	Cancel Order Magento 2	$48.00	Allows the customers to send request to cancel the order. Admin can see all requests of cancel order via mail as well as in admin panel. Admin can process the request and cancel the order.   More details	Updating	View now
Scommerce	Magento 2 Cancel Order by Customer on the Frontend	$59.99	Cancel pending orders from the frontend Notifications for store admin and customers Set a time frame for order cancellation   More details	Updating	View more
Extension Hut	Cancel Order By Customer – Magento 2	$69.00	Admin can add as many order cancellation reasons in extension configuration. Restrict the order cancellation feature for specific customer groups. Customer notification and admin notification emails while order cancellation from the storefront.   More details	Updating	View more
Webiators	Advance Cancel Order By Customer	$99.00	Avoid inventory discrepancy. Customer group-based restrictions. Make order management more convenient for admin users. Hide the order cancellation link after a specified time period. Customers can directly cancel Magento 2 orders on the frontend. Cancellation popup window with comment field to provide the cancellation reason.   More details	Updating	View more

These Magento 2 Cancel Order Management Extensions are ranked based on below criteria

• Customer’s Rating review
• Our experiences with product demo
• The price, features
• Social Popularity: Facebook, Twitter, Linkedin, Google+
• Google Ranking
• Compatibility
• Provider credibility

1. Magento 2 Cancel Order | Landofcoder $59

Magento 2 Cancel Order from Landofcoder would be your potential friend if you want a friendly, easy-to-use, code-free cancel order extension for your store. To be more specific, this module lets customers cancel their own orders right on the front end of the store, which is set on the My Order page.

Moreover, after an order is canceled, an email notification will be sent directly to the Magento 2 store owners to inform them about this. By giving customers allowance to cancel their order during the order processing phase, Magento 2 store owners can improve their professionalism in their customers’ eyes, keep track of the reasons for order cancellation for further improvement and especially, save the cost for the store.

Click to purchase | Don’t forget to apply the code DC10FAE  (10% OFF)

Highlight features:

• Allow customers to cancel Pending orders from the frontend
• Allow customers to enter comments
• Send Notification Emails to admins automatically after customers canceled orders
• Change order status and auto-restock products
• Manage all comments of customers
• Enable to set email sender, email receiver and email template in the backend
• View all the canceled orders
• Enable to configure the settings

How to Use Magento 2 Cancel Order | How does Cancel Order in Magento 2 Work?

2. Cancel Order (pre-order) | Amasty $80

Magento 2 Cancel Order extension from Amasty wants to provide customers with the best shopping experience by allowing them to cancel or edit pending orders by themselves right in their accounts. This extension is used when customer cancels wrong orders. Instead of emailing vendor to ask him to change the order, nowadays, customer can do it by him/herself. Furthermore, this extension can be used to collect valuable info about order cancellation details, just by a confirmation popup with a comment field. Customer can leave a comment on your product so that you will avoid the issues with misunderstanding and reduce the time spent on order processing.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Let customers cancel orders in accounts
• Display a user-friendly cancellation popup
• Specify cancellation reasons
• Manage annulation requests in the grid
• Send notifications to your managers
• Restock products of the canceled orders

3. Cancel Order By Customer | Solwin Infortech $49

Cancel Order by Customer from Solwin Infortech will give you a different mindset about customer’s cancelling action. This extension lets customers to change their product easily from my account dashboard & my order page (frontend). Send the update mail to admin that order had been cancelled. Customers can also add comment when cancel order so that admin will know the reason why they change the order. Store owner can also change cancel order from header text and cancel order note from admin.

Click to purchase | Don’t forget to apply the code locsw20 (20 % OFF)

Highlight features:

• Provides fully customizable interface of the extension from backend that is easily manageable.
• Ability to enable/disable extension from backend.
• Admin can select multiple order status for cancel order.
• Customer can cancel orders from frontside under my account section.
• Guest customer can also cancel the order without the registration.
• Send the update mail to admin that order had been canceled.
• Customer can send comment when cancel order.
• Admin view comment in customer order detail page.

4. Magento 2 Frontend Cancel Order | BSS Commerce $59

Magento 2 Fronted Cancel Order by BSS is used as it is decribed . Let customers cancel, edit, add more products on their order processing instead of asking the vendor to change for them. Help admin manage and control the status of each order effectively and notice whenever customer cancel order or have any problem with your product.

Click to purchase | Don’t forget to apply the code 10offPV (10% OFF)

Highlight features:

• Allow customers to cancel Pending orders from the frontend
• Allow customers to enter comments in a confirmation popup
• Send Notification Emails to admins automatically after customers canceled orders
• Change order status from Pending to Canceled and auto restock products

5. Magento 2 Cancel Order | Magecomp $59

Magento 2 Cancel Order by Magecomp has many advantageous function for cancelling phase. At the frontend, customers can easily edit, delete products in their order. They can also write a comment or reason why they cancel the order. At the backend, admin can see the specify different cancel order reason to improve in the future. After the cancellation, admin will have a notification so that the managing task will become more easier.

Click to purchase | Don’t forget to apply the code landofcoder15 (15% OFF)

Highlight features:

• Option to enable or disable the extension.
• The admin can set enable Frontend order cancellation popup if needed.
• Backend option to specify different cancel order reasons to display in frontend.
• You can set a custom title and short notice to display in frontend order cancellation popup.
• Option to enable extension for specific customer groups if needed.
• Email configuration setting to select email sender and email template for order cancellation notification.
• Once you have configured the extension from backend, your customer will able to cancel processing orders from the frontend by specifying reason if the admin have enabled frontend popup.
• The extension will automatically generate a credit memo for the order status that are in processing states.
• If you have not enabled frontend popup, the extension will directly cancel the order without asking a reason to your store customer.
• Also, the admin can view a list of all canceled orders at once using backend grid.

6. Cancel Order By Customer | Fmeextension $59.99

Cancel Order By Customer from Fmeextension allows customers to submit order cancellation requests. Vendor can easily approve/disapprove cancellation request and customize its own request button/popup to match the store’s theme. Automatically send email notifications when customer have a change in their order.

Click to purchase | Don’t forget to apply the code lof (20% OFF)

Highlight features:

• Allow Customers to Submit Order Cancellation Requests
• Approve/Disapprove Cancellation Request from BackOffice
• Customize Cancellation Request Button & Popup
• Automatically Send Email Notifications
• Show Order Cancellation Button for
• Selected Order Status
• Specific Payment Methods

6. Cancel Order By Customer | Solwin Infortech $49

Cancel Order by Customer from Solwin Infortech will give you a different mindset about customer’s cancelling action. This extension lets customers to change their product easily from my account dashboard & my order page (frontend). Send the update mail to admin that order had been cancelled. Customers can also add comment when cancel order so that admin will know the reason why they change the order. Store owner can also change cancel order from header text and cancel order note from admin.

Click to purchase | Don’t forget to apply the code locsw20 (20 % OFF)

Highlight features:

• Provides fully customizable interface of the extension from backend that is easily manageable.
• Ability to enable/disable extension from backend.
• Admin can select multiple order status for cancel order.
• Customer can cancel orders from frontside under my account section.
• Guest customer can also cancel the order without the registration.
• Send the update mail to admin that order had been canceled.
• Customer can send comment when cancel order.
• Admin view comment in customer order detail page.

7. Auto Cancel Order for Magento 2 | Mageants $69

Auto Cancel Order for Magento 2 from Mageants is more special than other that this extension can be set in a specific time. Which mean you can schedule an automatic cancellation of all pending orders and simply re-stock the product of the cancelled order. The cancel order email template can be chosen for order cancellation notification. This module also helps to ease the order management task for admin.

Click to purchase | Don’t forget to apply the code mage_first_time (10% OFF)

Highlight features:

• Orders can get automatically cancelled after a specific time.
• Automatically orders can be cancelled with pending or pending payment status.
• Items of cancelled orders will be restocked automatically for next purchases.
• Helps to ease the order management task for admin.
• Admin will receive the cancel order email when the order gets cancelled.
• Once order cancel successfully then customer receive email.

8. Magento 2 Cancel Order | Meetanshi $59

Magento 2 Cancel Order from Meetanshi is loved by store owners with its essential functions. It offers customers the facility to cancel or change their order from the fronted and then notify admin about the cancellation via Email.

Click to purchase | Don’t forget to apply the code LOC10 (10% OFF)

Highlight features:

• Option to select the notification Email template, Email Sender and Receiver in the backend.
• Set the custom text for the “Cancel Order” button label.
• Set custom notice text in the confirmation popup.
• Auto changes the order status to “Cancel” from “Pending” and restocks the product after order cancellation by the customer.
• Improve the shopping experience and make it convenient for the customers to cancel an order.

9. Cancel Order | Magenest $69

Cancel Order from Magenest is simply do all related cancellation task for store owner. It deletes orders right from the frontend, lets customers add comments for each product they cancelled. Admins are able to customize the settings.

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Highlight features:

• Deleting orders right from the frontend
• Customers can add comments for each product they cancelled
• Admins are able to customize the settings
• Using emails for notification

10. Cancel Order by Customer Magento 2 Extension | Evincemage $49

Cancel Order by Customer Magento 2 Extension from Evincemage is reviewed to solve troubling with the cancel order requests from customers. This extension provides a hassle-free handing of cancel order requests or pending orders. It also update the order status automatically to serve the best for customers.

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Highlight features:

• Cancel pending order
• Cancel order comments
• Notification emails to admins
• Update Order status
• Restock products
• Enable/disable extension

11. Cancel Order By Customer Magento 2 Extension | Setupbridge $59

Cancel Order by Customer Magento 2 Extension from Setupbridge is used to do every tasks that helps customer cancel order or change order easily. Furthermore, it sends notification for store owner customer’s purchasing status and forces customers to add reason for order cancellation. By this, store owner will know why and solve the problem to engage store’s image. Vendor also customizes different button text by their own.

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Highlight features:

• Allow customer to cancel order from account
•  Sends email to admin when customer cancels order
•  Force customer to add reason for order cancellation
•  Trace all cancelled orders via email and admin panel
•  Pre-loaded cancel reasons & allow admin to add more
•  Customize different buttons text
•  Settings for email notifications & email content

12. Auto Cancel Order | Boost My Shop Free

Auto Cancel Order from Boost My Shop is amazingly integrated back office Magento to provide customer the best shopping experience via cancelling order. Choose the date of orders canceled then it will automatically activated cancellation of orders. Store owner can also access the history of canceled orders to manage effectively.

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Highlight features:

• Fully integrated back office Magento
• Choice of the date of consideration of orders canceled
• Ability to automatically or manually activated cancellation of orders
• Cancellation of orders daily if automatic activation is chosen
• Choice of payment for which orders must be canceled, with the time in days
• Viewing the history of canceled orders

13. Cancel Order Magento 2 | Elsner $48

Cancel Order Magento 2 from Elsner will never let you down. With amazing function to allow customers to send request to cancel the order like via mail. Admin can process the request and cancel the order. This extension is very easy to install and manage module so you won’t have difficult problems with it.

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Highlight features:

• Allows the customers to send request to cancel the order.
• Admin can see all requests of cancel order via mail as well as in admin panel.
• Admin can process the request and cancel the order.
• Customers get notified once their order has been cancelled.
• Flexibility to change messages from admin panel.
• Easy to install & manage module.
• Compatible with all the custom themes.

14. Magento 2 Cancel Order by Customer on the Frontend | Scommerce $59.99

Magento 2 Cancel Order by Customer on the Frontend provides users an experience to cancel their order from front-end. Customer can do this within a customisable time frame by logging into their account section on the website. You can easy to motivate customer select and decide their wanted products and build a long term relationship with them.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Easy cancellation process
• Better user experience
• Increase user trust in website process
• Motivates user to register on site to have an option to cancel
• Helps in building long term relation with customers
• Reduced work for Customer service department
• Captures and provides order cancellation reasons for analyses which can be used to work on improvements and reduce cancellation rate

15. Cancel Order By Customer – Magento 2 | Extension Hut $69

Cancel Order by Customer from Extension Hut is a highlight canceling order extension in Magento 2 field. With this, customers can cancel their orders but the store owner can also choose whether he wants to allow the order cancellation for paid orders or not. If the order is the paid one, there will be a credit memo generated. Vendor can add the order cancellation link in account dashboard’s order history, orders page and order view page. And there are more outstanding features in this extension waiting for you to explore.

Click to purchase | We’re contacting the provider for a discount code

Highlight features:

• Allow customers to cancel their orders. The store owner can choose whether he wants to allow the order cancellation for paid orders or not.
• For the order cancellation for paid orders, a credit memo will be generated.
• The store owner can choose to provide the refund online or offline for paid orders.
• Added the cancel order link in account dashboard’s order history, orders page and order view page.
• On the click of cancel order link, a popup will open which will list down the order cancellation reasons.
• Customer will have to choose one reason before canceling the order and this reason will be added to the order comments.
• Admin can add as many order cancellation reasons in extension configuration.
• Restrict the order cancellation feature for specific customer groups.
• Customer notification and admin notification emails while order cancellation from the storefront.
• Compatibility with multiple stores and websites.

16. Advance Cancel Order By Customer | Webiators $99

16. Advance Cancel Order By Customer | Webiators $99

When shopping online, it’s crucial for customers to be well-informed about the cancellation and refund policies of the retailer. By doing so, they display awareness and ensure they have a smooth shopping experience. If a customer encounters difficulties in canceling an order, it can lead to a loss of trust in the brand. There are various reasons why a customer might want to cancel an order, such as accidental purchases or a change of mind. Failing to address these issues properly can result in customer frustration and the possibility of them seeking alternatives on different brands.

Advance cancel order by customer enables the customer to cancel their order before it is delivered or fulfilled. This can happen for various reasons such as a change of plans, financial constraints, or simply a change of mind. And this extension gives users a seamless experience as well as helps merchants to know the exact reason for order cancellation and improve their service or product.

Highlight features- 

• Avoid inventory discrepancy
• Customer group-based restrictions
• Make order management more convenient for admin users
• Hide the order cancellation link after a specified time period 
• Customers can directly cancel Magento 2 orders on the frontend
• Cancellation popup window with comment field to provide the cancellation reason

Choose your best fit with Magento 2 Cancel Order extension

We hope that this review can give you a big-picture about the available cancel order management extension in the market. Now make your own decision – choose for yourself the best fit extension. We highly recommend the Magento 2 Cancel Order extension by LandOfCoder for the very useful and impressive features at a reasonable price.

To conclude, we would like to express our respect to all the vendors that have made this Top 15+ Magento 2 Cancel Order extension list! This is the most comprehensive list of best extensions on the internet and we are honored to have you as part of this!

If you want to add or remove an item in this extension list, feel free to submit your extension at Submit the form

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