Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible

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top 15 magento 2 help desk extension free & premium

Most of customers assume that customer service is one of the most important factors make them continue or return to use products or service on a website. Good customer service definitely increases customer’s loyalty and credibility for online stores. To help you build professional and dedicated customer service, we recommend you Top 15+ Magento 2 Help Desk Extension for your eCommerce site. They’ve been collected in 2019 according key cretia such as reliable provider, price, rating, support service, version compatibility. The collection includes free and paid modules for your choice.

Magento 2 Help Desk extension will be a powerful tool to create and improve your customer support system. With various advanced features and user-friendly interface, both store admin and customers will get huge assistance and pleasure experience.

Find more powerful Magento 2 extensions for amazing SALES MOTIVATION!

Manage Customer Tickets Efficiently

Magento 2 help desk manage customer tickets

15+ Best Magento 2 Help Desk Extensions

Provider Product name Price Highlight features Support & Instalation More information
landofcoder logo

LandOfCoder

Magento 2 Help Desk Extension $99
  • Live Chat With Many Customer At Once
  • Create Unlimited Departments, Agents and Categories
  • Able to Create & Reply to Ticket directly to Email
  • File Attachment to the ticket
  • Set Priority, Status and Category section for each ticket
  • Easy to Check ticket history
  • Ticket auto-expiration & Auto-reminder
  • More details
  • Free 12 month support
  • Free lifetime updates
  • Free installation
View now
aheadworks

Aheadworks

Help Desk Ultimate for Magento 2 $299
  • Configurable automatic ticket actions
  • Ticket pages with detailed order info
  • Tickets can be sent to carbon copy recipients
  • More details
  • Free 3 month support
  • Free lifetime updates
  • Free installation
View now
webkul

Webkul

Magento 2 HelpDesk $199
  • Support Unlimited Service Requests
  • Assign Tickets To Agents
  • Split Tickets
  • Activity Log
  • More details
  • Free 3 month support
  • +$39.8 for installation
  • +$199 for Enterprise
View now
mirasvit

Mirasvit

Help Desk MX for Magento 2 $169
  • Connect all mailboxes
  • Contact third parties within a ticket
  • Receive instant push notifications
  • Create custom fields
  • More details
  • Free 3 month support
  • Free lifetime updates
  • +$49 for installation
  • +$299 for Enterprise
View now
cedcommerce

Cedcommerce

SUPPORT SYSTEM M2 $149
  • Allows the guest customer to create ticket and check its status
  • Create tickets for respective orders by selecting order id’s
  • Admin can easily create/manage departments
  • Customer can use file extensions to attach files in tickets
  • More details
  • Free installation
View now
exto

Exto.io

Magento 2 Help Desk $199
  • Provide a 360 degree ticket view
  • Analyze tickets by a wide range of filters
  • Create multiple agents and departments
  • Customers view tickets without account
  • More details
NG View now
aitoc

Aitoc

Helpdesk for Magento 2 $219
  • Faster ticket resolution & reduced requests queues
  • Convenient department channels with agents
  • User-friendly interface and improved mobility
  • More details
  • Free 3 month support
  • Free lifetime updates
  • +$190 for Enterprise
View now
vnecoms

Vnecoms

HELP DESK PRO – MAGENTO 2 $149
  • Create departments to handle tickets
  • Customers send support email to the email gateway
  • Manage tickets from admin panel
  • More details
  • 12-month free support
  • Free upgrade
  • +$30 for installation
View now
swissuplabs

Swissuplabs

Magento 2 helpdesk $79
  • Create tickets from the backend
  • Reply to the tickets via email
  • handle email storages, department & tickets easily
  • Distribute different request types between departments
  • More details
NG View now
magearray

Magearray

MAGENTO 2 HELP DESK EXTENSION $49
  • Allow customers to post & manage tickets from their account page
  • Customer can select the priority of the ticket
  • Admin can specify the ticket’s priorities & status
  • More details
  • Lifetime free support
  • Lifetime free update
  • +$50 for installation
View now
Cloudberry

Cloudberry

Magebuzz Help Desk Extension for Magento 2 $99
  • Submit a Ticket from Multiple Sources
  • Respond and keep track of message history
  • Easy to update and respond to new tickets
  • More details
  • Lifetime free update
  • 24/7 Support
View now
alekseon

Alekseon

SUPPORT TICKET SYSTEM EXTENSION FOR MAGENTO 2 €70.00
  • Create departments & assign specific member to handle requests
  • Decide guest or customer can create ticket from order or product view
  • Allow to add extensions of files, size or text
  • More details
  • 3-month support free
  • +€20.00 for installation
View now
purpletree

PurpleTree Software

Support Desk / Helpdesk for Magento 2 $49
  • Setup a basic Helpdesk/Support Desk for Magento store
  • User can raise and manage tickets from Dashboard
  • Admin can manage them from admin panel
  • More details
  • 6-month support free
View now
nextbits

Nextbits

Help Desk / Support Ticket System For Magento 2 $39
  • Allow customers to post and manage tickets from their my account page
  • Customer can select priority of ticket
  • Admin can manage tickets from magento admin panel
  • More details
  • Lifetime free support
  • Lifetime free upgrade
  • +$19 for installation
View now
uvdesk

UVdesk

Magento 2 Help Desk $0
  • Integrate UVdesk Helpdesk System with Magento Store
  • Registered users can create tickets from the front-end
  • Search any ticket using various filter properties
  • More details
NG View now

Which Help Desk Extension for Magento 2 fits your eCommerce site?

1. Magento 2 Help Desk | Landofcoder

Great customer service drives highly satisfied customer experience and long-term customer loyalty.

Landofcoder offers you a feature-rich Magento 2 help desk extension. With the assistance of this extension, you can enhance customer service remarkably. The system collects all requests, inquiries, offline messages and emails in one place.

One of outstanding feature is live chat support. Store admin can chat with multiple visitors and customers at once. Then, requests and messages will be assigned to proper departments. Besides, these departments handle tickets that are collected from ticket system. When resolving customer’s requests, they will notify customers by email until tickets are tackled. Customers can give star rating for support service to express their satisfaction.

landofcoder magento 2 help desk extension

Frontend DemoBackend Demo (lofdemo1/m2demo6789)

This Magento 2 help desk module comes with a super reasonable price among hundred of extensions. The great thing is after purchasing, you will get lots of free service such as free installation, 12-month free support, free lifetime update and no extra fee for Enterprise edition.

Highlight Features:

  • Live chat with mutiple customers at once
  • Fast & smart customer ticket management 
  • Fully responsive on any device
  • Offer multiple ways to support customers
  • User-friendly interface
  • Create different departments, agents & categories
  • Create & reply to tickets directly by email
  • Enable file attachment to any ticket
  • Set priority, status & category section for tickets
  • Quick reply or close a ticket
  • Check ticket history with ease
  • Check ticket status instantly
  • Satisfaction star rating for effectiveness
  • Quick responses with answer shortcut
  • Ticket auto-expiration & Auto-reminder
Compatibility Magento CE, EE 2.0.x- 2.1.x – 2.2.x – 2.3.x
Rating 96% / 7 reviews
Guarantee 30 days money back

PURCHASE NOW

User guide & tutorials:

LandOfCoder Magento 2 Help Desk module is easy to install and use. Check below videos for detailed guides. 

2. Help Desk Ultimate for Magento 2 | Aheadworks

Aheadworks Help Desk Ultimate for Magento 2 is a powerful tool to manage all aspect of customer tickets. How to handle many tickets effectively? This help desk extension will allow you to assign customer tickets to different departments and agents who specialize in. Customers are enabled to attach files for more details. For each ticket, team members can edit status/priority, alert by email, change agents or resend to CC recipients without leaking information.

All features are great but you should consider the price ($299) of the product and included support period (3 months).

Help Desk Ultimate for Magento 2

Details

Compatibility Magento CE, EE 2.2.x – 2.3.x
Rating 4.9 / 10 reviews
Guarantee 45-day money back

3. Magento 2 HelpDesk | Webkul

Magento 2 HelpDesk from Webkul is one of our suggestions for your website to support customers quickly. This extension will make your ticket management more easier by assigning tickets to agents. All tickets will be centralized with status, priority, types to be resolved efficiently. You can provide support service via web or email and manage tickets automatically via SLA, events & triggers or rules.

If you are using Magento 2 enterprise, you will need to pay extra $199 so the price is definitely higher than some extensions with only one fixed price. Also, installation service is charged with extra fee.

Magento 2 HelpDesk extension

Details

Compatibility Magento CE, EE 2.3.x
Rating NG
Guarantee NG

4. Help Desk MX for Magento 2 | Mirasvit

Magento 2 Help Desk MX provided by Mirasvit is one of extensions that have top rank. It is a must-have solution for your store support because all inquiries, emails and offline chat messages will be collected and handled in one place. Each of them will be assigned to specific departments and agents with high security. One of most powerful features is that supporters can personalize replies to clients by using WYSIWYG editor. What’s more? You can easily view advanced reports for number of new /changed tickets, replies, solved tickets, etc.

To own this help desk extension, you have to pay much extra fee for Magento 2 Enterprise edition (+$299) and installation service (+$49). This will be a considerable elements when make purchase decision.

Magento 2 Help Desk MX

Details

Compatibility Magento CE, EE 2.1.x – 2.3.x
Rating 4.9 / 90 reviews
Guarantee 30-day money back

5. Support System Magento 2 | Cedcommerce

Support System by CedCommerce for Magento 2 eCommerce business is ideal to control support requests. Both the admin and customers can create tickets for support. You can create unlimited departments and assign tickets for them to save supporting time. This extension works well with email notification system to update customers and automatically remind them anout expired tickets. File attachments also will be supported.

This Magento 2 help desk extension doesn’t have public rating and reviews yet. No money back guarantee. Therefore, if you prioritize quality, you can consider this module.

support system for magento 2

Details

Compatibility Magento 2.1.x, 2.2.x, 2.3.x
Rating NG
Guarantee NG

6. Magento 2 Help Desk | Exto.io

Help Desk for Magento 2 from Exto is included in the collection of top 15+ best Magento 2 help desk extension. We’d like to suggest you because this extension comes with a unique feature: a 360-degree client view at the ticket panel with full information (order priority, assigned manager, chat history, client info, etc). Additionally, both the admin and customers can experience a two-way email integration. Customer can view their tickets externally without accounts, or view ticket details from helpdesk panel or through commnunication channel.

Like the extension by CedCommerce, this help desk module isn’t reviewed or rated by customers. In addition, Exto.io doesn’t offer free support period, refund and update guarantee for buyers. Hence, you should evaluate the extension thoroughly before purchasing.

magento 2 help desk

Details

Compatibility Magento CE, EE 2.0.0 – 2.2.x
Rating NG
Guarantee NG

7. Helpdesk for Magento 2 | Aitoc

Are you looking for an advanced tool to fuel customer support and ticket management? Magento 2 helpdesk extension is all you need. For your Magento 2 store, this tool will help you handle customers’ issues with high-quality support service. Customers will get the best experience with friendly interface, mobile access, a complete view in one ticket panel and external consistency. On the other hand, the admin is enabled to create specific departments and assign tickets to different agents. They will solve customers’ problems with ease with internal commnunications.

Although this helpdesk extension has discounted price, the cost is still quite expensive. Specially, if you need a version for magento 2 enterprise, you should pay $190 for extra charge.

Helpdesk for magento 2

Details

Compatibility Magento CE, EE 2.1.x – 2.3.x
Rating 5.0 / 1 review
Guarantee 45-day money back

8. Help Desk Pro for Magento 2 | Vnecoms

Let’s provide your customers with 5-star support service by using Magento 2 Help Desk Pro. Like other help desk extensions, with this pro version, the admin can create multiple departments and assign tickets for operator users in corresponding departments (sales, technical support, etc). Besides, the admin can manage all tickets, spam emails, quick responses easily. For Customers, they can send support email to the email gateway or submit tickets on the website to request support. The outstanding feature is that REST API is supported.

This help desk extension will be the most suitable for magento 2 stores that are using community edition. Enterprise edition is not available.

help desk pro for magento 2

Details

Compatibility Magento CE 2.1.x – 2.3.x
Rating NG
Guarantee 30-day money back

9. Magento 2 Helpdesk | Swissuplabs

Magento 2 Helpdesk by Swissuplabs will help you raise customer support expeience and avoid inbound support tickets. For customers, they can create tickets at account page and contact us page . They also can review, check the status of support requests on simple help desk interfaces. For support team, they can create tickets for customers from the backend and reply them via email. The admin will manage all customer requests by distributing them between particular departments.

One of disadvantages is there’s no rating or review so it’s difficult to know customer / user experience when using this helpdesk module. Also, the provider doesn’t mention to support period or refund guarantee.

magento 2 helpdesk

Details

Compatibility Magento CE, EE 2.1.x – 2.3.x
Rating NG
Guarantee NG

10. Magento 2 Help Desk Extension | Mage Array

Magento 2 Helpdesk extension from MageArray is a good choice for limited budget. It will build a strong ticket management system for your Magento 2 website. Customers can post, set the priority and manage their tickets at the account page. While the admin is able to reply, manage and track any tickets from the admin panel. Both customers and admin will get an email notification of tickets’ changes. Notably, you can assign ACL resource to specific admin users, allow them to access Help Desk or not.

Magento 2 help desk extension

Details

Compatibility Magento 2.1, 2.2
Rating 5.0 / 4 reviews
Guarantee 30-day money back

11. Magebuzz Help Desk Extension for Magento 2 | Cloudberry

Magebuzz Help Desk Extension for Magento 2 will make your business differentiate with others by a powerful ticket system. It’s super easy for customers to get support from customer’s account, help desk email gateway or contact us form. They can submit a ticket with details & attached files, set priority and select a department that will take charge of their issue. It’s also convienient for store owners to manage all request from one channel. You can set priority for tickets to resolve urgent ones first. Moreover, creating quick response templates doesn’t take much time and effort. You can distribute tickets between proper departments and manage staff performance with ease.

Magebuzz Help Desk Extension for Magento 2

Details

Compatibility Magento CE 2.1, 2.2
Rating NG
Guarantee 30-day money back

12. Support Ticket System Extension for Magento 2 | Alekseon

Magento 2 Support Ticket System Extension let customers contact you to get help quickly. This system gathers all inquiries in one place so that the store owner can manage them effectively without time consuming. Both customers and the admin can create tickets. Files, size, text can be added in conversation for better support. You can assign tickets to the right departments (sales, technical, general) and proper agents to solve.

This extension is compatible with Magento 2 Open Source & Magento 2 Commerce. However, no rating, review or guarantee are provided.

support ticket system extension for magento 2

Details

Compatibility Magento CE, EE 2.1, 2.2, 2.3
Rating NG
Guarantee NG

13. Support Desk / Helpdesk for Magento 2 | Purpletree Software

With this Magento 2 Support Desk / Helpdesk, customers can submit and manage tickets from their dashboard while admin can control tickets from admin panel. There are two ways for customers to raise a ticket, from the frontend or support email. Admin can set tickets’ status and manage support departments. Both supporters and customers will communicate via tickets and get email notification when they get a reply.

If you need a magento 2 help desk extension with full basic features and cheap price, you can choose this solution.

support desk / helpdesk for magento 2

Details

Compatibility Magento 2.0, 2.1, 2.2, 2.3
Rating 100% – 6 reviews
Guarantee NG

14. Help Desk / Support Ticket System | Nextbits

Let’s explore full features of this Magento 2 help desk / support ticket system:

  • Customers raise and manage their tickets from the account page
  • Customers set priority for each ticket
  • Manage all tickets from the admin panel
  • Admin check priority & status of every ticket
  • View ticket list posted by customers & reply any ticket
  • Customers & Admin get mail of created / updated tickets
  • Admin customize ticket email template easily
  • Assign ACL resource to particular role/user with permission
magento 2 help desk / support ticket system

Details

Compatibility Magento 2
Rating NG
Guarantee 15-day money back

15. Magento 2 Help Desk Free | UVdesk

You can integrate UVdesk Helpdesk System with your Magento 2 Store. Let’s check full features of this free Magento 2 help desk extension:

  • Admin enable / disable helpdesk from the backend
  • Only registered customers can create tickets from the frontend
  • Send reply from Magento backend or UVdesk Dashboard
  • Search specific tickets using various properties
  • Display different labels & statuses for tickets
  • Attach files in reply message
  • Manage tickets from Magento backend or UVdesk Dashboard
free magento 2 help desk

Details

Compatibility Magento 2
Rating NG
Guarantee NG

With the collection of top 15+ Best Magento 2 Help Desk Extension including free and premium modules, we would like to faster your process of choosing the best solution for your ticket system management. Just select the suitable one and create your own advanced helpdesk.

If you want to add or remove an item in this list, feel free to submit your extension at Submit form.

More Top Magento 2 Extensions Collections:

Magento 2 Coupon code Magento 2 SMTP Extension

Magento 2 Customer Quotation Magento 2 Live Chat

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