Most of customers assume that customer service is one of the most important factors make them continue or return to use products or service on a website. Good customer service definitely increases customer’s loyalty and credibility for online stores. To help you build professional and dedicated customer service, we recommend you Top 15+ Magento 2 Help Desk Extension for your eCommerce site. They’ve been collected in 2013 according key cretia such as reliable provider, price, rating, support service, version compatibility. The collection includes free and paid modules for your choice.
Magento 2 Help Desk extension will be a powerful tool to create and improve your customer support system. With various advanced features and user-friendly interface, both store admin and customers will get huge assistance and pleasure experience.
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Manage Customer Tickets Efficiently
| Provider | Product name | Price | Highlight features | Pomo Code | Detail Infor |
 LandOfCoder | Magento 2 Help Desk Extension | $99.00 |
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 Aheadworks | Help Desk Ultimate for Magento 2 | $299.00 |
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 Webkul | Magento 2 HelpDesk | $199.00 |
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 Mirasvit | Help Desk MX for Magento 2 | $169.00 |
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 Cedcommerce | SUPPORT SYSTEM M2 | $149.00 |
| Updating | View now |
 Exto | Magento 2 Help Desk | $199.00 |
| Updating | View now |
 Aitoc | Helpdesk for Magento 2 | $219.00 |
| Updating | View now |
 Vnecoms | HELP DESK PRO – MAGENTO 2 | $149.00 |
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 Swissuplabs | Magento 2 helpdesk | $79.00 |
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 Magearray | MAGENTO 2 HELP DESK EXTENSION | $49.00 |
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 Cloudberry | Magebuzz Help Desk Extension for Magento 2 | $99.00 |
| Updating | View now |
 Alekseon | SUPPORT TICKET SYSTEM EXTENSION FOR MAGENTO 2 | $70.00 |
| Updating | View now |
 PurpleTree Software | Support Desk / Helpdesk for Magento 2 | $49.00 |
| Updating | View now |
 Nextbits | Help Desk / Support Ticket System For Magento 2 | $39.00 |
| Updating | View now |
 UVdesk | Magento 2 Help Desk | Free |
| Updating | View now |
Here is the list of Top 15+ Best Magento 2 Help Desk according to some advanced criterias: price, features, rating, quality and so on. If you want to get more information, check the para below.
Table of Contents
1. Magento 2 Help Desk | Landofcoder $99
Great customer service drives highly satisfied customer experience and long-term customer loyalty.
Landofcoder offers you a feature-rich Magento 2 help desk extension. With the assistance of this extension, you can enhance customer service remarkably. The system collects all requests, inquiries, offline messages and emails in one place.
One of outstanding feature is live chat support. Store admin can chat with multiple visitors and customers at once. Then, requests and messages will be assigned to proper departments. Besides, these departments handle tickets that are collected from ticket system. When resolving customer’s requests, they will notify customers by email until tickets are tackled. Customers can give star rating for support service to express their satisfaction.
This Magento 2 help desk module comes with a super reasonable price among hundred of extensions. The great thing is after purchasing, you will get lots of free service such as free installation, 12-month free support, free lifetime update and no extra fee for Enterprise edition.
Click to purchase | Don’t forget to apply the code DC10FAE -10%
Highlight Features:
- Live chat with mutiple customers at once
- Fast & smart customer ticket management
- Fully responsive on any device
- Offer multiple ways to support customers
- User-friendly interface
- Create different departments, agents & categories
- Create & reply to tickets directly by email
- Enable file attachment to any ticket
- Set priority, status & category section for tickets
- Quick reply or close a ticket
- Check ticket history with ease
- Check ticket status instantly
- Satisfaction star rating for effectiveness
- Quick responses with answer shortcut
- Ticket auto-expiration & Auto-reminder
| Compatibility | Magento CE, EE 2.0.x- 2.1.x – 2.2.x – 2.3.x |
| Rating | 96% / 7 reviews |
| Guarantee | 30 days money back |
User guide & tutorials:
LandOfCoder Magento 2 Help Desk module is easy to install and use. Check below videos for detailed guides.
2. Help Desk Ultimate for Magento 2 | Aheadworks $299
Aheadworks Help Desk Ultimate for Magento 2 is a powerful tool to manage all aspect of customer tickets. How to handle many tickets effectively? This help desk extension will allow you to assign customer tickets to different departments and agents who specialize in. Customers are enabled to attach files for more details. For each ticket, team members can edit status/priority, alert by email, change agents or resend to CC recipients without leaking information.
All features are great but you should consider the price ($299) of the product and included support period (3 months).
Click to purchase | Don’t forget to apply the code LandOfCoderSpecial15 (15 OFF)
Highlight features:
- Configurable actions for automated processing of tickets
- Ticket pages with detailed order info
- Tickets can be sent to ‘cc’ recipients
- Customizable quick responses
| Compatibility | Magento CE, EE 2.2.x – 2.3.x |
| Rating | 4.9 / 10 reviews |
| Guarantee | 45-day money back |
3. Magento 2 HelpDesk | Webkul $199
Magento 2 HelpDesk from Webkul is one of our suggestions for your website to support customers quickly. This extension will make your ticket management more easier by assigning tickets to agents. All tickets will be centralized with status, priority, types to be resolved efficiently. You can provide support service via web or email and manage tickets automatically via SLA, events & triggers or rules.
If you are using Magento 2 enterprise, you will need to pay extra $199 so the price is definitely higher than some extensions with only one fixed price. Also, installation service is charged with extra fee.
Click to purchase | Don’t forget to apply the code wkmp10 (10 OFF)
Highlight features:
- Admin to create customize ticket status, priority, type and custom field.
- Multiple tickets can be merged into one from the back-end.
- Split thread as a new ticket.
- Admin can create a customer, organization and can also manage tickets based on the organization level.
- Admin can create an agent and can set agent level according to their expertise and knowledge.
- Various agents can be added to the group created by the admin for better management of tickets.
- Create roles for agents by selecting specific tasks and functions they can execute.
- Business hours and holidays based on SLA’s can be set by the admin.
- Create preset-responses for the tickets with custom actions and variables.
- Support center section can be set up for providing answers to frequently asked questions.
- Email integration for tickets can be done for fetching queries received by emails.
- SLA policies can be set for managing respond & resolve time, assign agents, ticket priorities, and set up automatic escalation rules to notify specific agents about SLA violations.
- Using events, the admin can add triggers for tickets for executing specified actions based on predefined conditions.
- Admin can add a custom attribute in tickets for getting more information from the customers.
- A complete and flexible Access Control List (ACL) system which specifies granted access and operations.
- Ticket lock feature is there to indicate if one or more agents are managing the ticket.
| Compatibility | Magento CE, EE 2.3.x |
| Rating | NG |
| Guarantee | NG |
4. Help Desk MX for Magento 2 | Mirasvit $169
Magento 2 Help Desk MX provided by Mirasvit is one of extensions that have top rank. It is a must-have solution for your store support because all inquiries, emails and offline chat messages will be collected and handled in one place. Each of them will be assigned to specific departments and agents with high security. One of most powerful features is that supporters can personalize replies to clients by using WYSIWYG editor. What’s more? You can easily view advanced reports for number of new /changed tickets, replies, solved tickets, etc.
To own this help desk extension, you have to pay much extra fee for Magento 2 Enterprise edition (+$299) and installation service (+$49). This will be a considerable elements when make purchase decision.
Click to purchase | Don’t forget to apply the code LANDOFCODDER10OFF (10 OFF)
Highlight features:
- Connect all your mailboxes
- Automate your business process using workflow rules
- Contact third parties within a ticket
- Receive instant push notifications
- Browse full history of a ticket
- Create custom fields
- Manage access permissions
- Evaluate customers’ satisfaction using post support surveys
- Check the operational efficiency using helpdesk reports
| Compatibility | Magento CE, EE 2.1.x – 2.3.x |
| Rating | 4.9 / 90 reviews |
| Guarantee | 30-day money back |
5. Support System Magento 2 | Cedcommerce $149
Support System by CedCommerce for Magento 2 eCommerce business is ideal to control support requests. Both the admin and customers can create tickets for support. You can create unlimited departments and assign tickets for them to save supporting time. This extension works well with email notification system to update customers and automatically remind them anout expired tickets. File attachments also will be supported.
This Magento 2 help desk extension doesn’t have public rating and reviews yet. No money back guarantee. Therefore, if you prioritize quality, you can consider this module.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
- Guest User
- Order id
- Create Department
- Assign Agents & Department Heads
- File Extensions
| Compatibility | Magento 2.1.x, 2.2.x, 2.3.x |
| Rating | NG |
| Guarantee | NG |
6. Magento 2 Help Desk | Exto.io $199
Help Desk for Magento 2 from Exto is included in the collection of top 15+ best Magento 2 help desk extension. We’d like to suggest you because this extension comes with a unique feature: a 360-degree client view at the ticket panel with full information (order priority, assigned manager, chat history, client info, etc). Additionally, both the admin and customers can experience a two-way email integration. Customer can view their tickets externally without accounts, or view ticket details from helpdesk panel or through commnunication channel.
Like the extension by CedCommerce, this help desk module isn’t reviewed or rated by customers. In addition, Exto.io doesn’t offer free support period, refund and update guarantee for buyers. Hence, you should evaluate the extension thoroughly before purchasing.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
- Provide a 360 degree ticket view
- Analyze tickets by a wide range of filters
- Create multiple agents and departments
| Compatibility | Magento CE, EE 2.0.0 – 2.2.x |
| Rating | NG |
| Guarantee | NG |
7. Helpdesk for Magento 2 | Aitoc $129
Are you looking for an advanced tool to fuel customer support and ticket management? Magento 2 helpdesk extension is all you need. For your Magento 2 store, this tool will help you handle customers’ issues with high-quality support service. Customers will get the best experience with friendly interface, mobile access, a complete view in one ticket panel and external consistency. On the other hand, the admin is enabled to create specific departments and assign tickets to different agents. They will solve customers’ problems with ease with internal commnunications.
Although this helpdesk extension has discounted price, the cost is still quite expensive. Specially, if you need a version for magento 2 enterprise, you should pay $190 for extra charge.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
- High-quality all-in-one support system
- Faster ticket resolution & reduced requests queues
- Convenient department channels with agents
- User-friendly interface and improved mobility
- Wide integration abilities
- Maximum customer satisfaction and revenue growth
| Compatibility | Magento CE, EE 2.1.x – 2.3.x |
| Rating | 5.0 / 1 review |
| Guarantee | 45-day money back |
8. Help Desk Pro for Magento 2 | Vnecoms $149
Let’s provide your customers with 5-star support service by using Magento 2 Help Desk Pro. Like other help desk extensions, with this pro version, the admin can create multiple departments and assign tickets for operator users in corresponding departments (sales, technical support, etc). Besides, the admin can manage all tickets, spam emails, quick responses easily. For Customers, they can send support email to the email gateway or submit tickets on the website to request support. The outstanding feature is that REST API is supported.
This help desk extension will be the most suitable for magento 2 stores that are using community edition. Enterprise edition is not available.
Click to purchase | Don’t forget to apply the code landofcoder (25% OFF)
Highlight features:
- Create departments to handle tickets
- Customers send support email to the email gateway
- Manage tickets from admin panel
| Compatibility | Magento CE 2.1.x – 2.3.x |
| Rating | NG |
| Guarantee | 30-day money back |
9. Magento 2 Helpdesk | Swissuplabs $79
Magento 2 Helpdesk by Swissuplabs will help you raise customer support expeience and avoid inbound support tickets. For customers, they can create tickets at account page and contact us page . They also can review, check the status of support requests on simple help desk interfaces. For support team, they can create tickets for customers from the backend and reply them via email. The admin will manage all customer requests by distributing them between particular departments.
One of disadvantages is there’s no rating or review so it’s difficult to know customer / user experience when using this helpdesk module. Also, the provider doesn’t mention to support period or refund guarantee.
Click to purchase | Don’t forget to apply the code WLCM56 (10% OFF)
Highlight features:
- Submit, review and customize help requests.
- Handle tickets at Account page, Contact Us page or custom Helpdesk form.
- Check the ticket status as well as track the issues resolution process.
- Enjoy positive communication with a customer service team
- Create tickets from the backend and reply to the tickets via email.
- Easily handle email storages, department and tickets in Magento 2 admin panel.
- Distribute different request types between different departments.
- Create email storage for 2-way communication channel within the support process.
| Compatibility | Magento CE, EE 2.1.x – 2.3.x |
| Rating | NG |
| Guarantee | NG |
10. Magento 2 Help Desk Extension | Mage Array $49
Magento 2 Helpdesk extension from MageArray is a good choice for limited budget. It will build a strong ticket management system for your Magento 2 website. Customers can post, set the priority and manage their tickets at the account page. While the admin is able to reply, manage and track any tickets from the admin panel. Both customers and admin will get an email notification of tickets’ changes. Notably, you can assign ACL resource to specific admin users, allow them to access Help Desk or not.
Click to purchase | Don’t forget to apply the code 10OFFLANDOFCODER (10% OFF)
Highlight features:
- Allow customers to post and manage tickets from their my account page.
- A customer can select the priority of the ticket.
- Admin can manage tickets from Magento admin panel.
- Admin can specify the ticket’s priorities and status.
- Admin can see the list of tickets posted by customers and can reply for the tickets posted by customers.
- Customer and Admin will get an e-mail when ticket created / updated.
- Allow to set ticket email template from Magento admin panel.
- Allow to assign ACL resource to particular role/user of admin and give the permission or deny accessing Help Desk.
| Compatibility | Magento 2.1, 2.2 |
| Rating | 5.0 / 4 reviews |
| Guarantee | 30-day money back |
11. Magebuzz Help Desk Extension for Magento 2 | Cloudberry $99
Magebuzz Help Desk Extension for Magento 2 will make your business differentiate with others by a powerful ticket system. It’s super easy for customers to get support from customer’s account, help desk email gateway or contact us form. They can submit a ticket with details & attached files, set priority and select a department that will take charge of their issue. It’s also convienient for store owners to manage all request from one channel. You can set priority for tickets to resolve urgent ones first. Moreover, creating quick response templates doesn’t take much time and effort. You can distribute tickets between proper departments and manage staff performance with ease.
Click to purchase | We’re contacting the provider for a discount code
12. Support Ticket System Extension for Magento 2 | Alekseon $70
Magento 2 Support Ticket System Extension let customers contact you to get help quickly. This system gathers all inquiries in one place so that the store owner can manage them effectively without time consuming. Both customers and the admin can create tickets. Files, size, text can be added in conversation for better support. You can assign tickets to the right departments (sales, technical, general) and proper agents to solve.
This extension is compatible with Magento 2 Open Source & Magento 2 Commerce. However, no rating, review or guarantee are provided.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
- Create departments & assign specific member to handle requests
- Decide guest or customer can create ticket from order or product view
- Allow to add extensions of files, size or text
| Compatibility | Magento CE, EE 2.1, 2.2, 2.3 |
| Rating | NG |
| Guarantee | NG |
13. Support Desk / Helpdesk for Magento 2 | Purpletree Software $49
With this Magento 2 Support Desk / Helpdesk, customers can submit and manage tickets from their dashboard while admin can control tickets from admin panel. There are two ways for customers to raise a ticket, from the frontend or support email. Admin can set tickets’ status and manage support departments. Both supporters and customers will communicate via tickets and get email notification when they get a reply.
If you need a magento 2 help desk extension with full basic features and cheap price, you can choose this solution.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
- The customer can create ticket easily on front-end or email support team’s address.
- User can add replies to ticket.
- User and admin can get notification on email in case of a reply.
- Admin can manage department
- Admin can manage status values
- Admin can set status for tickets.
| Compatibility | Magento 2.0, 2.1, 2.2, 2.3 |
| Rating | 100% – 6 reviews |
| Guarantee | NG |
14. Help Desk / Support Ticket System | Nextbits $39
Let’s explore full features of this Magento 2 help desk / support ticket system:
- Customers raise and manage their tickets from the account page
- Customers set priority for each ticket
- Manage all tickets from the admin panel
- Admin check priority & status of every ticket
- View ticket list posted by customers & reply any ticket
- Customers & Admin get mail of created / updated tickets
- Admin customize ticket email template easily
- Assign ACL resource to particular role/user with permission
Click to purchase | We’re contacting the provider for a discount code
| Compatibility | Magento 2 |
| Rating | NG |
| Guarantee | 15-day money back |
15. Magento 2 Help Desk Free | UVdesk Free
You can integrate UVdesk Helpdesk System with your Magento 2 Store. Let’s check full features of this free Magento 2 help desk extension:
- Admin enable / disable helpdesk from the backend
- Only registered customers can create tickets from the frontend
- Send reply from Magento backend or UVdesk Dashboard
- Search specific tickets using various properties
- Display different labels & statuses for tickets
- Attach files in reply message
- Manage tickets from Magento backend or UVdesk Dashboard
Click to purchase | We’re contacting the provider for a discount code
| Compatibility | Magento 2 |
| Rating | NG |
| Guarantee | NG |
With the collection of top 15+ Best Magento 2 Help Desk Extension including free and premium modules, we would like to faster your process of choosing the best solution for your ticket system management. Just select the suitable one and create your own advanced helpdesk.
If you want to add or remove an item in this list, feel free to submit your extension at Submit form.
If you want to add or remove an item in this list, feel free to submit your extension at Submit form.
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