7 Customer Acquisition Methods For eCommerce Success

Customer Acquisition Methods

Let’s face it: acquiring a new customer isn’t easy. 

It takes tremendous amounts of time, money, and effort. And if you really want your eCommerce business to succeed, there’s no other option but pure hard work. However, increasing your customer base impacts your bottom line and brand recognition. 

Again, whether you’re acquiring one customer or the hundredth, you need to strategize for each one. In this blog, we will discuss the three important customer acquisition methods that will surely propel your eCommerce business to success. Let’s begin!

I. Identify your best customers

This is a no-brainer, but you need to find your best customers first. Now, what is the best customer? They are the ones who interact with your business frequently, read your emails, utilize your products regularly, and give you feedback. 

Crafting a persona (customer ideal) for customer acquisition strategy
Crafting a persona (customer ideal) for customer acquisition strategy

Once you find the best customers, you will be able to create a buyer persona. This will further help you with what content to create and which marketing channels you need to use to resonate with them and make a positive impact. You can also outsource customer acquisition services in order to achieve the desired outcomes swiftly and efficiently.

II. Establish key channels for customer acquisition

Speaking of marketing channels, here are the key channels you need to leverage to reach out to your target audience.

#1. Email marketing

Often overlooked, email marketing is a surefire customer acquisition method that drives the desired outcomes. As a matter of fact, email generates a whopping $36 for $1 spent. There are tons of ways to reach out to your customers. For instance, you can send promotional emails such as limited-time offers or seasonal offers along with discounts that would entice your target audience to take the much-anticipated action. 

Email marketing is an effective lead generation tool that you shouldn’t neglect as it provides avenues for sales growth for your eCommerce business. 

#2. Search engine optimization (SEO)

Search engines like Google and Bing are the place where leads come to your business. All you need to do is to be visible and rank higher on their results pages. We know it’s easier said than done, but if it’s done with precision, you will be on your way to acquiring customers in no time. 

Now, there are tons of ways to drive traffic to your eCommerce store. For instance, you need to optimize your content with the relevant keywords. In this way, when your potential customers search for a product related to your niche, your eCommerce store pops up on the first page and at the top of the search engine results page. 

#3. Social media

Customer acquisition using social media
Using social media to reach more and more potential customers

Although most brands and businesses use social media platforms for brand awareness, it can also be used as a lead generation tool which can be further nurtured into sales. But you need to work on your social media profile along with its content that resonates with your target audience which is quite similar to SEO. 

#4.  Paid advertising

To gain a head start or boost your sales, paid advertising is definitely a customer acquisition method worth checking out. You can run your ad campaigns on various marketing channels, such as search engines (Google and Bing) and social media platforms (Facebook and X), to reach and acquire new customers.

These platforms also equip you with highly effective tools, allowing you to create and even optimize your ad campaigns and make the most out of your ad spending. Since these platforms also allow you to buy ads, now you need to choose the right marketing channel by researching your target audience based on which platform they spend most of their time on. 

#5. Referral programs

Referrals are another great way to enhance your eCommerce customer acquisition. According to a Nielsen study, 84% of global respondents agree that recommendations from friends and family are the most trustworthy. 

So, you need to work hard to satisfy each customer. In this way, they will be more likely to spread word of mouth, increasing footfall. You can also set up a referral program where you reward each customer when they refer your eCommerce store to their inner circle. 

#6. Content marketing

Content marketing has the potential to create a strong impact on your target audience. How? For starters, you can create an interesting blog that is related to your niche and resonates with your customers, addressing their pain points and providing solutions to your product. Content marketing also helps you establish trust and confidence in the minds of your potential customers and helps you build a loyal following. 

#7. Influencer marketing 

Influencer marketing can increase brand awareness
Influencer marketing can increase brand awareness

Partnering with popular YouTubers and bloggers is another effective way to acquire new customers. You just need to ensure that they are related to your niche. The influencers have tons of loyal followers and you can imagine the intensity of footfall when they endorse your product. 

The primary objective of collaborating with an influencer is to increase brand awareness. With their loyal following, you will be able to acquire new customers. And this will also ensure that your product will always be on top of their minds. 

Finding the right channels is also crucial. You can outsource customer acquisition services to professionals to conduct research on identifying the optimal marketing channels and devise strategies to reach out to them. 

III. Build personalized relationships

Sometimes, it’s quite a challenge to reach out to your prospects, as they hesitate to conduct business with you. You need to honor their time to make a decision, whether it takes days, weeks or even months. 

But this doesn’t mean you stay idle, you need to work on building strong connections. Just like you build relationships in person, you can do the same digitally. Possibly with a robust CRM system. This tool helps you record, track and make note of all the interactions which transpired between you and your prospect or lead. It helps you deliver a personalized experience to your prospects, resulting in enhancing customer acquisitions. 


In a nutshell, customer acquisition for your eCommerce business takes time and effort. Whether it’s paid advertising, content marketing, or word-of-mouth referrals, you need time to research to identify the right channels and create personalized content that resonates with your prospects. 

Nonetheless, it all pays off when you acquire a new customer. 

Remember, these customer acquisition methods depend on your customer behavior. You need to adjust and fine-tune your approach as the market evolves. This will lead to achieving your marketing goals and eCommerce success.

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