Live chat has become a popular feature for any e-commerce business. It allows you to connect with customers and provide real-time support when they need it. Especially, if you are having a Magento 2 store online, you may be wondering which is the best live chat for Magento 2 solution fit for your needs. There are many live chat options available now.
In this article, we’ll take a closer look at the best live chat for Magento 2, so you can make an informed decision.
Table of Contents
I. What is Magento 2 Live Chat?
Magento 2 Live Chat is a feature that allows online store owners to offer real-time communication with their customers on the website. With live chat for Magento 2, customers can get help and support quickly and easily, without having to leave your website. Magento support live chat can also help you convert more visitors into customers then increase customer satisfaction and ultimately lead to more sales.
II. Benefits of live chat for Magento
Live chat is a powerful tool that can benefit businesses in numerous ways, including those running on the Magento e-commerce platform. Here are some of the key benefits of live chat for Magento:
Improved Customer Satisfaction: Magento 2 Live Chat allows you to provide instant support to your customers quickly and easily. Customers can chat with a representative without having to wait or send an email. Thereby, improving customer satisfaction with the shopping experience.
Increased Sales: Live chat Magento 2 can help you close more sales by answering customer questions and concerns in real-time, which can lead to increased sales. By addressing customer concerns and answering questions in real-time, creating a better shopping experience.
Cost-effective: Magento support live chat is usually less expensive than other support channels, such as Magento phone support or email support. It allows your business to handle multiple requests concurrently, reducing the need for additional staff to manage customer support requests.
Enhanced customer insights: Magento 2 Live chat conversations provide valuable insights into customer behavior, preferences, and pain points. Your store can gain a better understanding of customer needs and preferences, which can inform product development and marketing strategies.
Increased customer loyalty: Live chat for Magento 2 helps to build trust and rapport with customers, leading to increased loyalty. Customers appreciate the personalized support and are more likely to return for future purchases.
The best live chat for Magento 2 can bring significant benefits to Magento-based businesses by improving customer satisfaction, increasing sales, providing cost-effective customer support, offering valuable customer insights, and increasing customer loyalty.
III. How to choose the Best Live Chat For Magento 2
Choosing the best live chat for Magento 2 can be a challenging task, with so many options available in the market. Here are a few key factors to consider:
3.1. Cost
Some live chat Magento 2 solutions are free, while others require a monthly subscription. Look for solutions that offer flexible pricing options and transparent pricing policies when making a decision.
3.2. Features
Different live chat solutions offer different features, so consider what you need, such as customization options, chat history, file sharing, canned responses, and more. You need make sure the solution has features that align before deciding to choose the best live chat for Magento 2.
3.3. Integration
You need to integrate the Magento 2 live chat solution with your store. This will ensure that the chat widget blends in with your Magento 2 website and that the chat data is synced with your Magento store’s data. Magento Integration Service helps you connect your Magento store with any of your favorite third-party systems.
3.4. Support
You should choose a Magento 2 live chat solution that offers reliable customer support, including online resources, email support, and chat or phone support. Consider the level of support that is available, such as 24/7 support or a knowledge base. And make sure that they can help with your issues and answer your questions.
3.5. Mobile responsiveness
It’s important to choose a live chat solution that is mobile-responsive when more and more customers shop on mobile devices. This means that the Magento 2 live chat solution should be optimized for mobile devices and should work smoothly on smartphones and tablets.
3.6. Security
Look for a Magento 2 live chat solution that offers high-level security features such as end-to-end encryption and secure data storage. This will ensure that customer data and chat conversations are protected from potential cyber threats.
By considering these factors, you can choose the best live chat solution for Magento 2 store. Therefore, providing your customers with a seamless and satisfactory shopping experience.
IV. Top Best Live Chat For Magento 2
Here are six of the best live chat for Magento 2 providers:
4.1. Live Chat by LandofCoder
Magento 2 Live Chat Extension by Landofcoder is a powerful Live chat for Magento 2 solution that helps eCommerce store owners provide excellent customer service through live chat support. This extension comes with a range of features designed that allow you to connect with your customers in real-time and help them with any questions or concerns they may have. That help you improve customer engagement, increase sales, and build customer loyalty.
Key Feature:
- Directly Online Chatting
- Convenient Login & Signup
- Clean & Clear Interface
- Flexible Join & End Chatbox
- Reminding Chat Notification
- Auto Record Customer Information
- Instant Chat Box
- Actively Chatting With Desired Customers
Pricing:
Landofcoder’s live chat for Magento 2 is FREE now. Therefore, you absolutely do not have to consider the cost issue when buying this extension.
However, some technical problems may be inevitable for each website. And Landofcoder has an extended Support Package of $49 for 1 month and $129 for 3 months. From installation service to technical support until the module is working properly on your website.
4.2. Tawk.to
Tawk.to is a free Magento chat support and easy to use. It offers unlimited chat agents, including automated triggers, file sharing, and mobile apps. They also have a built-in ticketing system, so you can manage customer queries even when you’re not available to chat.
Key Feature:
- Monitor website visitors in real time
- Localize messages in your language
- Answer chats from your mobile device
- Respond quickly with shortcuts
- Customizable Widgets
- Automated Triggers, Ticketing Built-in, Detailed Reporting, and more.
Pricing:
Tawk.to offers a range of pricing options from $0-$29, including a free plan as well as paid plans with additional features. Here are the pricing options available:
- Free
- Business: Starting at $19 per month per agent (billed annually).
- Enterprise: The Enterprise plan offers custom pricing and includes additional features such as SSO, dedicated support, and priority access to new features.
4.3. Zendesk Chat
Zendesk Chat is a comprehensive live chat Magento 2 solution that offers a range of advanced features, visitor tracking, and proactive engagement. Zendesk Chat is known for its excellent customer support and provides detailed analytics and reporting. It also offers seamless integration with other Zendesk products, such as its support ticketing system.
Feature:
- Transfers/Routing
- Customizable Branding
- Canned Responses
- Website Visitor Tracking
- Proactive Chat
- Third-Party Integrations
- Offline Form
- Geotargeting
- Screen Sharing
Pricing:
Zendesk offers a free trial for first-time users. Some of the pricing options available:
- Essential: Starting at $5 per agent per month.
- Team: Starting at $19 per agent per month.
- Professional: Starting at $49 per agent per month.
- Enterprise: Starting at $99 per agent per month.
Zendesk also offers add-on features such as chatbots and integrations with other software tools, which may incur additional costs. It’s worth noting that Zendesk also offers a free trial for first-time users to test out the platform before committing to a pricing plan.
4.4. LiveChat
LiveChat is another popular Magento chat support solution that is designed to be simple and easy to use. It offers a range of features, such as chat transcripts, real-time customer monitoring, chat ratings, and file sharing. LiveChat also integrates with a range of other tools, such as Google Analytics and Salesforce.
Key Feature:
- Real-Time Chat
- Self Service Portal
- Multi-Channel Communication
- Customer Database
- Customizable Branding
- Email Management
- Interaction Tracking
- Macros/Templated Responses
- Ticket Management
Pricing:
LiveChat also offers a 14-day free trial for businesses to test out the platform before committing to a pricing plan.
- Starter: Starting at $16 per agent per month when billed annually.
- Team: Starting at $33 per agent per month when billed annually.
- Business: Starting at $50 per agent per month when billed annually.
- Enterprise: The Enterprise plan offers custom pricing based on the specific needs of the business, and includes all Business features plus personalized onboarding, dedicated support, and customized reporting and analytics.
4.5. Intercom
Intercom is known as a more comprehensive customer communication platform. This Magento 2 live chat solution is offering not only live chat but also messaging, email marketing, and help desk features. Intercom is one of the best live chat for Magento 2 that is perfect for businesses with complex customer support needs.
Key Features:
- Live Chat
- Customer Data
- Outbound Messages
- Chatbots
- Help Center
- Reports
- Additional Features
- Integrations
Pricing:
Intercom pricing ranges from $39 to $999 per month. Every plan has a seat limit, additional seats cost an additional monthly fee.
- Start: $39 per month with one seat; additional seats $9 per seat per month
- Grow: $99 per month with five seats; additional seats $19 per seat per month
- Accelerate: $499 per month-annual plan only with 10 seats; additional seats $49 per seat per month
- Scale: $999 per month-annual plan only with 10 seats; additional seats $99 per seat per month
- Early Stage Program: $49 per month for the Accelerate plan and Product Tours add-on
4.6. Olark
Olark is a reliable and easy-to-use Magento live chat solution. It offers a range of features, such as automated messages, customizable chat widgets, and detailed reporting with a user-friendly interface. Olark also integrates with a range of third-party tools, such as Mailchimp and Google Analytics.
Key Features:
- Save time with automation
- Learn from live chat analytics
- Uncover actionable insights in transcripts
- Custom chatbox forms
- Engage customers in real time
- Go above and beyond with PowerUps
- Keep your entire team on track
Pricing:
Olark offers a 14-day free trial for businesses to test out the platform before committing to a pricing plan. They also offers a range of pricing plans for its live chat software, based on the features and needs of the business.
- Free: Olark offers a limited free plan for businesses with up to 20 chats per month.
- Basic: Starting at $19 per agent per month
- Premium: Starting at $49 per agent per month
- Ultimate: Starting at $99 per agent per month
V. Last Words
In conclusion, Tawk.to, Zendesk Chat, LiveChat, and Olark are all the best live chat for Magento 2 solutions. The right one for your Magento 2 store will depend on your specific needs and budget. By taking the time to consider the features, cost, integration, and support of each solution, you can choose the best live chat option for your online store and provide a better overall shopping experience for your customers.
In case you need help support or integration assistance, Landofcoder’s services are great choices for keeping your Magento website running smoothly and reliably. We also help you to reduce costs by avoiding the development process. Let us help you now!
