Most of customers assume that customer service is one of the most important factors make them continue or return to use products or service on a website. Good customer service definitely increases customer’s loyalty and credibility for online stores. To help you build professional and dedicated customer service, we recommend you Top 15+ Magento 2 Help Desk Extension for your eCommerce site. They’ve been collected in 2013 according key cretia such as reliable provider, price, rating, support service, version compatibility. The collection includes free and paid modules for your choice.
Magento 2 Help Desk extension will be a powerful tool to create and improve your customer support system. With various advanced features and user-friendly interface, both store admin and customers will get huge assistance and pleasure experience.
Find more powerful Magento 2 extensions for amazing SALES MOTIVATION!
Manage Customer Tickets Efficiently
| Provider | Product name | Price | Highlight features | Pomo Code | Detail Infor |
| LandOfCoder | Magento 2 Help Desk Extension | $99.00 |
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| Apply Code |
| Aheadworks | Help Desk Ultimate for Magento 2 | $299.00 |
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| Apply Code |
| Webkul | Magento 2 HelpDesk | $199.00 |
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| Apply Code |
| Mirasvit | Help Desk MX for Magento 2 | $169.00 |
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| Apply Code |
| Cedcommerce | SUPPORT SYSTEM M2 | $149.00 |
| Updating | View now |
| Exto | Magento 2 Help Desk | $199.00 |
| Updating | View now |
| Aitoc | Helpdesk for Magento 2 | $219.00 |
| Updating | View now |
| Vnecoms | HELP DESK PRO – MAGENTO 2 | $149.00 |
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| Apply Code |
| Swissuplabs | Magento 2 helpdesk | $79.00 |
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| Apply Code |
| Magearray | MAGENTO 2 HELP DESK EXTENSION | $49.00 |
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| Apply Code |
| Cloudberry | Magebuzz Help Desk Extension for Magento 2 | $99.00 |
| Updating | View now |
| Alekseon | SUPPORT TICKET SYSTEM EXTENSION FOR MAGENTO 2 | $70.00 |
| Updating | View now |
| PurpleTree Software | Support Desk / Helpdesk for Magento 2 | $49.00 |
| Updating | View now |
| Nextbits | Help Desk / Support Ticket System For Magento 2 | $39.00 |
| Updating | View now |
| UVdesk | Magento 2 Help Desk | Free |
| Updating | View now |
Here is the list of Top 15+ Best Magento 2 Help Desk according to some advanced criterias: price, features, rating, quality and so on. If you want to get more information, check the para below.
Table of Contents
Great customer service drives highly satisfied customer experience and long-term customer loyalty.
Landofcoder offers you a feature-rich Magento 2 help desk extension. With the assistance of this extension, you can enhance customer service remarkably. The system collects all requests, inquiries, offline messages and emails in one place.
One of outstanding feature is live chat support. Store admin can chat with multiple visitors and customers at once. Then, requests and messages will be assigned to proper departments. Besides, these departments handle tickets that are collected from ticket system. When resolving customer’s requests, they will notify customers by email until tickets are tackled. Customers can give star rating for support service to express their satisfaction.
This Magento 2 help desk module comes with a super reasonable price among hundred of extensions. The great thing is after purchasing, you will get lots of free service such as free installation, 12-month free support, free lifetime update and no extra fee for Enterprise edition.
Click to purchase | Don’t forget to apply the code DC10FAE -10%
Highlight Features:
| Compatibility | Magento CE, EE 2.0.x- 2.1.x – 2.2.x – 2.3.x |
| Rating | 96% / 7 reviews |
| Guarantee | 30 days money back |
User guide & tutorials:
LandOfCoder Magento 2 Help Desk module is easy to install and use. Check below videos for detailed guides.
Aheadworks Help Desk Ultimate for Magento 2 is a powerful tool to manage all aspect of customer tickets. How to handle many tickets effectively? This help desk extension will allow you to assign customer tickets to different departments and agents who specialize in. Customers are enabled to attach files for more details. For each ticket, team members can edit status/priority, alert by email, change agents or resend to CC recipients without leaking information.
All features are great but you should consider the price ($299) of the product and included support period (3 months).
Click to purchase | Don’t forget to apply the code LandOfCoderSpecial15 (15 OFF)
Highlight features:
| Compatibility | Magento CE, EE 2.2.x – 2.3.x |
| Rating | 4.9 / 10 reviews |
| Guarantee | 45-day money back |
Magento 2 HelpDesk from Webkul is one of our suggestions for your website to support customers quickly. This extension will make your ticket management more easier by assigning tickets to agents. All tickets will be centralized with status, priority, types to be resolved efficiently. You can provide support service via web or email and manage tickets automatically via SLA, events & triggers or rules.
If you are using Magento 2 enterprise, you will need to pay extra $199 so the price is definitely higher than some extensions with only one fixed price. Also, installation service is charged with extra fee.
Click to purchase | Don’t forget to apply the code wkmp10 (10 OFF)
Highlight features:
| Compatibility | Magento CE, EE 2.3.x |
| Rating | NG |
| Guarantee | NG |
Magento 2 Help Desk MX provided by Mirasvit is one of extensions that have top rank. It is a must-have solution for your store support because all inquiries, emails and offline chat messages will be collected and handled in one place. Each of them will be assigned to specific departments and agents with high security. One of most powerful features is that supporters can personalize replies to clients by using WYSIWYG editor. What’s more? You can easily view advanced reports for number of new /changed tickets, replies, solved tickets, etc.
To own this help desk extension, you have to pay much extra fee for Magento 2 Enterprise edition (+$299) and installation service (+$49). This will be a considerable elements when make purchase decision.
Click to purchase | Don’t forget to apply the code LANDOFCODDER10OFF (10 OFF)
Highlight features:
| Compatibility | Magento CE, EE 2.1.x – 2.3.x |
| Rating | 4.9 / 90 reviews |
| Guarantee | 30-day money back |
Support System by CedCommerce for Magento 2 eCommerce business is ideal to control support requests. Both the admin and customers can create tickets for support. You can create unlimited departments and assign tickets for them to save supporting time. This extension works well with email notification system to update customers and automatically remind them anout expired tickets. File attachments also will be supported.
This Magento 2 help desk extension doesn’t have public rating and reviews yet. No money back guarantee. Therefore, if you prioritize quality, you can consider this module.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | Magento 2.1.x, 2.2.x, 2.3.x |
| Rating | NG |
| Guarantee | NG |
Help Desk for Magento 2 from Exto is included in the collection of top 15+ best Magento 2 help desk extension. We’d like to suggest you because this extension comes with a unique feature: a 360-degree client view at the ticket panel with full information (order priority, assigned manager, chat history, client info, etc). Additionally, both the admin and customers can experience a two-way email integration. Customer can view their tickets externally without accounts, or view ticket details from helpdesk panel or through commnunication channel.
Like the extension by CedCommerce, this help desk module isn’t reviewed or rated by customers. In addition, Exto.io doesn’t offer free support period, refund and update guarantee for buyers. Hence, you should evaluate the extension thoroughly before purchasing.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | Magento CE, EE 2.0.0 – 2.2.x |
| Rating | NG |
| Guarantee | NG |
Are you looking for an advanced tool to fuel customer support and ticket management? Magento 2 helpdesk extension is all you need. For your Magento 2 store, this tool will help you handle customers’ issues with high-quality support service. Customers will get the best experience with friendly interface, mobile access, a complete view in one ticket panel and external consistency. On the other hand, the admin is enabled to create specific departments and assign tickets to different agents. They will solve customers’ problems with ease with internal commnunications.
Although this helpdesk extension has discounted price, the cost is still quite expensive. Specially, if you need a version for magento 2 enterprise, you should pay $190 for extra charge.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | Magento CE, EE 2.1.x – 2.3.x |
| Rating | 5.0 / 1 review |
| Guarantee | 45-day money back |
Let’s provide your customers with 5-star support service by using Magento 2 Help Desk Pro. Like other help desk extensions, with this pro version, the admin can create multiple departments and assign tickets for operator users in corresponding departments (sales, technical support, etc). Besides, the admin can manage all tickets, spam emails, quick responses easily. For Customers, they can send support email to the email gateway or submit tickets on the website to request support. The outstanding feature is that REST API is supported.
This help desk extension will be the most suitable for magento 2 stores that are using community edition. Enterprise edition is not available.
Click to purchase | Don’t forget to apply the code landofcoder (25% OFF)
Highlight features:
| Compatibility | Magento CE 2.1.x – 2.3.x |
| Rating | NG |
| Guarantee | 30-day money back |
Magento 2 Helpdesk by Swissuplabs will help you raise customer support expeience and avoid inbound support tickets. For customers, they can create tickets at account page and contact us page . They also can review, check the status of support requests on simple help desk interfaces. For support team, they can create tickets for customers from the backend and reply them via email. The admin will manage all customer requests by distributing them between particular departments.
One of disadvantages is there’s no rating or review so it’s difficult to know customer / user experience when using this helpdesk module. Also, the provider doesn’t mention to support period or refund guarantee.
Click to purchase | Don’t forget to apply the code WLCM56 (10% OFF)
Highlight features:
| Compatibility | Magento CE, EE 2.1.x – 2.3.x |
| Rating | NG |
| Guarantee | NG |
Magento 2 Helpdesk extension from MageArray is a good choice for limited budget. It will build a strong ticket management system for your Magento 2 website. Customers can post, set the priority and manage their tickets at the account page. While the admin is able to reply, manage and track any tickets from the admin panel. Both customers and admin will get an email notification of tickets’ changes. Notably, you can assign ACL resource to specific admin users, allow them to access Help Desk or not.
Click to purchase | Don’t forget to apply the code 10OFFLANDOFCODER (10% OFF)
Highlight features:
| Compatibility | Magento 2.1, 2.2 |
| Rating | 5.0 / 4 reviews |
| Guarantee | 30-day money back |
Magebuzz Help Desk Extension for Magento 2 will make your business differentiate with others by a powerful ticket system. It’s super easy for customers to get support from customer’s account, help desk email gateway or contact us form. They can submit a ticket with details & attached files, set priority and select a department that will take charge of their issue. It’s also convienient for store owners to manage all request from one channel. You can set priority for tickets to resolve urgent ones first. Moreover, creating quick response templates doesn’t take much time and effort. You can distribute tickets between proper departments and manage staff performance with ease.
Click to purchase | We’re contacting the provider for a discount code
Magento 2 Support Ticket System Extension let customers contact you to get help quickly. This system gathers all inquiries in one place so that the store owner can manage them effectively without time consuming. Both customers and the admin can create tickets. Files, size, text can be added in conversation for better support. You can assign tickets to the right departments (sales, technical, general) and proper agents to solve.
This extension is compatible with Magento 2 Open Source & Magento 2 Commerce. However, no rating, review or guarantee are provided.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | Magento CE, EE 2.1, 2.2, 2.3 |
| Rating | NG |
| Guarantee | NG |
With this Magento 2 Support Desk / Helpdesk, customers can submit and manage tickets from their dashboard while admin can control tickets from admin panel. There are two ways for customers to raise a ticket, from the frontend or support email. Admin can set tickets’ status and manage support departments. Both supporters and customers will communicate via tickets and get email notification when they get a reply.
If you need a magento 2 help desk extension with full basic features and cheap price, you can choose this solution.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | Magento 2.0, 2.1, 2.2, 2.3 |
| Rating | 100% – 6 reviews |
| Guarantee | NG |
Let’s explore full features of this Magento 2 help desk / support ticket system:
Click to purchase | We’re contacting the provider for a discount code
| Compatibility | Magento 2 |
| Rating | NG |
| Guarantee | 15-day money back |
You can integrate UVdesk Helpdesk System with your Magento 2 Store. Let’s check full features of this free Magento 2 help desk extension:
Click to purchase | We’re contacting the provider for a discount code
| Compatibility | Magento 2 |
| Rating | NG |
| Guarantee | NG |
With the collection of top 15+ Best Magento 2 Help Desk Extension including free and premium modules, we would like to faster your process of choosing the best solution for your ticket system management. Just select the suitable one and create your own advanced helpdesk.
If you want to add or remove an item in this list, feel free to submit your extension at Submit form.
If you want to add or remove an item in this list, feel free to submit your extension at Submit form.
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