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Customer cancellation is the fact of life for any business. No matter how good your services/products are or how competitive your price is, you will have to contend with customer churn.
Practically, cancellations don’t need to be entirely negative experiences for ecommerce-based businesses. However, every instance of customer churn can be a learning experience or an opportunity for you to better understand your customers anh what drives them to cancel their products. Those insights can help you improve your products; optimize your services and predict, prevent and reduce customer churn in the future.
Here are some tips on how to improve insights from customer cancellations for your business over the long run.
Yes, it may sound funny but it’s important to make the cancellation process quick and easy. The reality is that the customer relationship often still continues even after cancellation. Customers who canceled will often renew their shopping at a later date, especially if they left on a good terms and with a positive experience. Therefore, you will need a smart tool that can help you to complete this task. For ecommerce business, many producers have come out with an extension used to serve your customer with the best shopping experience. If you are wondering how to use and how it works, read the rest below to have more information.
Whenever you are noticed that your customer has canceled order, politely contact them and ask some probing questions. You may know more information than the”why” – for instance, if they had a bad experience with your service, ask them to describe in more detail. And make sure to let customer know the time you would contact – so you can learn from the experience and make sure it doesn’t happen again.
In business, every customer’s activity can be all inputs that could be critical such as purchase history, chat logs, feedback, interaction on your site and new customer referrals. If you can evaluate the data you collect, you can determine the right metrics to improve and develop your products more effectively.
Look for signs that customers are dissatisfied or unhappy – a drop-off in purchase history or site visits would appear immediately. Determine a approative plan with every customer so you can get ahead of potential order cancellations.
If you are excited enough to explore the extension that can help you achieve these criterias of cancelling order, check this list below for more details and references.
Find more powerful Magento 2 extensions for amazing ORDER & SHIPPING!
| Provider | Product Name | Price | Highlight features | Promo Code | Detail Infor |
|---|---|---|---|---|---|
| Landofcoder | Magento 2 Cancel Order | $59.00 |
| DC10FAE (10% OFF) B2PLE15 (15% OFF Buy 2) B3PLE25 (25% OFF Buy 3) | |
| Amasty | Cancel Orders (Pre-order) | $80.00 |
| Updating | |
| Solwin Infortech | Cancel Order By Customer | $49.00 |
| locsw20 (20 % OFF) | |
| BSS Commerce | Magento 2 Frontend Cancel Order | $59.00 |
| 10offPV (10% OFF) | |
| Magecomp | Magento 2 Cancel Order | $59.00 |
| landofcoder15 (15% OFF) | |
| Fmeextension | Cancel Order By Customer | $59.99 |
| lof (20% OFF) | |
| Mageants | Auto Cancel Order for Magento 2 | $69.00 |
| mage_first_time (10% OFF) mageants10percentage (15% OFF Buy 2) | |
| Meetanshi | Magento 2 Cancel Order | $59.00 |
| LOC10 (10% OFF) | |
| Magenest | Cancel Order | $69.00 |
| Updating | |
| Evincemage | Cancel Order by Customer Magento 2 Extension | $49.00 |
| Updating | |
| Setupbridge | Cancel Order By Customer Magento 2 Extension | $59.00 |
| Updating | |
| Boost My Shop | Auto Cancel Order | Free |
| Updating | |
| Elsner | Cancel Order Magento 2 | $48.00 |
| Updating | |
| Scommerce | Magento 2 Cancel Order by Customer on the Frontend | $59.99 |
| Updating | |
| Extension Hut | Cancel Order By Customer – Magento 2 | $69.00 |
| Updating | |
| Webiators | Advance Cancel Order By Customer | $99.00 |
| Updating |
These Magento 2 Cancel Order Management Extensions are ranked based on below criteria
Magento 2 Cancel Order from Landofcoder would be your potential friend if you want a friendly, easy-to-use, code-free cancel order extension for your store. To be more specific, this module lets customers cancel their own orders right on the front end of the store, which is set on the My Order page.
Moreover, after an order is canceled, an email notification will be sent directly to the Magento 2 store owners to inform them about this. By giving customers allowance to cancel their order during the order processing phase, Magento 2 store owners can improve their professionalism in their customers’ eyes, keep track of the reasons for order cancellation for further improvement and especially, save the cost for the store.
Click to purchase | Don’t forget to apply the code DC10FAE (10% OFF)
Highlight features:
| Compatibility | Magento 2.3.0 – Magento 2.4.x |
| Rating | 5/5 – reviews |
| Guarantee | 30 days money back |
How to Use Magento 2 Cancel Order | How does Cancel Order in Magento 2 Work?
Magento 2 Cancel Order extension from Amasty wants to provide customers with the best shopping experience by allowing them to cancel or edit pending orders by themselves right in their accounts. This extension is used when customer cancels wrong orders. Instead of emailing vendor to ask him to change the order, nowadays, customer can do it by him/herself. Furthermore, this extension can be used to collect valuable info about order cancellation details, just by a confirmation popup with a comment field. Customer can leave a comment on your product so that you will avoid the issues with misunderstanding and reduce the time spent on order processing.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | not given |
| Rating | not given |
| Guarantee | 90 days money back |
Cancel Order by Customer from Solwin Infortech will give you a different mindset about customer’s cancelling action. This extension lets customers to change their product easily from my account dashboard & my order page (frontend). Send the update mail to admin that order had been cancelled. Customers can also add comment when cancel order so that admin will know the reason why they change the order. Store owner can also change cancel order from header text and cancel order note from admin.
Click to purchase | Don’t forget to apply the code locsw20 (20 % OFF)
Highlight features:
| Compatibility | CE 2.1.x – 2.2.x – 2.3.x – 2.4.x | EE 2.1.x – 2.2.x – 2.3.x |
| Rating | 5/5 – 6 review |
| Guarantee | 30 days money back |
Magento 2 Fronted Cancel Order by BSS is used as it is decribed . Let customers cancel, edit, add more products on their order processing instead of asking the vendor to change for them. Help admin manage and control the status of each order effectively and notice whenever customer cancel order or have any problem with your product.
Click to purchase | Don’t forget to apply the code 10offPV (10% OFF)
Highlight features:
| Compatibility | 2.2.x – 2.3.4 |
| Rating | 4.5/5 – 35 reviews |
| Guarantee | 30 days money back |
Magento 2 Cancel Order by Magecomp has many advantageous function for cancelling phase. At the frontend, customers can easily edit, delete products in their order. They can also write a comment or reason why they cancel the order. At the backend, admin can see the specify different cancel order reason to improve in the future. After the cancellation, admin will have a notification so that the managing task will become more easier.
Click to purchase | Don’t forget to apply the code landofcoder15 (15% OFF)
Highlight features:
| Compatibility | Magento 2.1, 2.2, 2.3 |
| Rating | 5/5 – 9 reviews |
| Guarantee | 30 days money back |
Cancel Order By Customer from Fmeextension allows customers to submit order cancellation requests. Vendor can easily approve/disapprove cancellation request and customize its own request button/popup to match the store’s theme. Automatically send email notifications when customer have a change in their order.
Click to purchase | Don’t forget to apply the code lof (20% OFF)
Highlight features:
| Compatibility | 2.1.x, 2.2.x, 2.3.x |
| Rating | 5/5 – 5 reviews |
| Guarantee | 45 days money back |
Cancel Order by Customer from Solwin Infortech will give you a different mindset about customer’s cancelling action. This extension lets customers to change their product easily from my account dashboard & my order page (frontend). Send the update mail to admin that order had been cancelled. Customers can also add comment when cancel order so that admin will know the reason why they change the order. Store owner can also change cancel order from header text and cancel order note from admin.
Click to purchase | Don’t forget to apply the code locsw20 (20 % OFF)
Highlight features:
| Compatibility | CE 2.0.x – 2.1.x – 2.2.x – 2.3.x EE 2.1.x – 2.2.x – 2.3.x |
| Rating | 5/5 – 1 review |
| Guarantee | 30 days money back |
Auto Cancel Order for Magento 2 from Mageants is more special than other that this extension can be set in a specific time. Which mean you can schedule an automatic cancellation of all pending orders and simply re-stock the product of the cancelled order. The cancel order email template can be chosen for order cancellation notification. This module also helps to ease the order management task for admin.
Click to purchase | Don’t forget to apply the code mage_first_time (10% OFF)
Highlight features:
| Compatibility | Magento 2.0.X – 2.3.X |
| Rating | 5/5 – 1 review |
| Guarantee | 30 days money back |
Magento 2 Cancel Order from Meetanshi is loved by store owners with its essential functions. It offers customers the facility to cancel or change their order from the fronted and then notify admin about the cancellation via Email.
Click to purchase | Don’t forget to apply the code LOC10 (10% OFF)
Highlight features:
| Compatibility | Magento CE, EE 2.0.x, 2.1.x, 2.2.x, 2.3.x |
| Rating | 5/5 – 3 reviews |
| Guarantee | 30 days money back |
Cancel Order from Magenest is simply do all related cancellation task for store owner. It deletes orders right from the frontend, lets customers add comments for each product they cancelled. Admins are able to customize the settings.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | CE 2.1.x, EE 2.1.x |
| Rating | not given |
| Guarantee | 30 days money back |
Cancel Order by Customer Magento 2 Extension from Evincemage is reviewed to solve troubling with the cancel order requests from customers. This extension provides a hassle-free handing of cancel order requests or pending orders. It also update the order status automatically to serve the best for customers.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | 2.1,2.2,2.3 |
| Rating | 5/5 – 8 reviews |
| Guarantee | 30 days money back |
Cancel Order by Customer Magento 2 Extension from Setupbridge is used to do every tasks that helps customer cancel order or change order easily. Furthermore, it sends notification for store owner customer’s purchasing status and forces customers to add reason for order cancellation. By this, store owner will know why and solve the problem to engage store’s image. Vendor also customizes different button text by their own.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | 2.1.x, 2.2.x, 2.3.x |
| Rating | 5/5 – 6 reviews |
| Guarantee | 7 days money back |
Auto Cancel Order from Boost My Shop is amazingly integrated back office Magento to provide customer the best shopping experience via cancelling order. Choose the date of orders canceled then it will automatically activated cancellation of orders. Store owner can also access the history of canceled orders to manage effectively.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | 2.3.3 |
| Rating | 5/5 – 2 reviews |
| Guarantee | 15 days money back |
Cancel Order Magento 2 from Elsner will never let you down. With amazing function to allow customers to send request to cancel the order like via mail. Admin can process the request and cancel the order. This extension is very easy to install and manage module so you won’t have difficult problems with it.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | Magento CE 2.1.x, 2.2.x |
| Rating | 4.87/5 – 4 reviews |
| Guarantee | 15 days money back |
Magento 2 Cancel Order by Customer on the Frontend provides users an experience to cancel their order from front-end. Customer can do this within a customisable time frame by logging into their account section on the website. You can easy to motivate customer select and decide their wanted products and build a long term relationship with them.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | 2.0.x – 2.3.x |
| Rating | not given |
| Guarantee | 10 days money back |
Cancel Order by Customer from Extension Hut is a highlight canceling order extension in Magento 2 field. With this, customers can cancel their orders but the store owner can also choose whether he wants to allow the order cancellation for paid orders or not. If the order is the paid one, there will be a credit memo generated. Vendor can add the order cancellation link in account dashboard’s order history, orders page and order view page. And there are more outstanding features in this extension waiting for you to explore.
Click to purchase | We’re contacting the provider for a discount code
Highlight features:
| Compatibility | 2.0.x, 2.1.x, 2.2.x, 2.3.x |
| Rating | 5/5 – 1 review |
| Guarantee | 90 days money back |
When shopping online, it’s crucial for customers to be well-informed about the cancellation and refund policies of the retailer. By doing so, they display awareness and ensure they have a smooth shopping experience. If a customer encounters difficulties in canceling an order, it can lead to a loss of trust in the brand. There are various reasons why a customer might want to cancel an order, such as accidental purchases or a change of mind. Failing to address these issues properly can result in customer frustration and the possibility of them seeking alternatives on different brands.
Advance cancel order by customer enables the customer to cancel their order before it is delivered or fulfilled. This can happen for various reasons such as a change of plans, financial constraints, or simply a change of mind. And this extension gives users a seamless experience as well as helps merchants to know the exact reason for order cancellation and improve their service or product.
Highlight features-
| Compatibility | CE, EE 2.0.x, 2.1.x, 2.2.x, 2.3.x, 2.4.x |
| Rating | 5.0 reviews |
| Guarantee | 60 Days Money Back |
We hope that this review can give you a big-picture about the available cancel order management extension in the market. Now make your own decision – choose for yourself the best fit extension. We highly recommend the Magento 2 Cancel Order extension by LandOfCoder for the very useful and impressive features at a reasonable price.
To conclude, we would like to express our respect to all the vendors that have made this Top 15+ Magento 2 Cancel Order extension list! This is the most comprehensive list of best extensions on the internet and we are honored to have you as part of this!
If you want to add or remove an item in this extension list, feel free to submit your extension at Submit the form
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